Customer Success Manager

About

is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates,  empowers brands to drive trusted, performance‑based growth through authentic relationships. Its award‑winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform.

Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on  to power more than 225,000 partnerships that deliver measurable business results.

As a Customer Success Manager, you will become a strategic partner to some of the world’s most recognizable brands. You will be a trusted expert in ’s platform and the broader partnership economy, guiding customers to design, execute, and optimize high‑performing partnership programs.

You own the post‑sale relationship for a portfolio of clients, acting as their primary advocate, advisor, and point of accountability. Your mission is to ensure customers understand the value  brings to their business by mapping their goals to outcomes; driving adoption of features and products in the  platform, uncovering high‑potential partners for their program, and providing strategy for long‑term growth.

This role sits at the intersection of strategy, technology, and relationships. You will translate complex platform capabilities into clear business outcomes while helping customers evolve their Performance, Creator and Advocate programs as their goals mature.

• Act as a strategic advisor and subject‑matter expert on the partnership economy, helping customers design, scale, and optimize Performance, Creator, and Advocate programs aligned to their business goals.
• Own the post‑sale relationship for a portfolio of customers by monitoring account health, platform usage, and performance indicators to proactively identify risks and opportunities.
• Partner cross‑functionally to address potential churn, drive retention, and surface opportunities for expansion through value‑based recommendations.
• Build and maintain strong, trust‑based relationships with stakeholders at all levels, from day‑to‑day operators to senior marketing leaders and executives.
• Regularly conduct business and performance reviews that clearly demonstrate ROI, connect platform outcomes to customer KPIs, and align ’s capabilities with evolving business needs.
• Translate complex product features, data, and insights into clear, actionable recommendations, enabling customers to make informed decisions and continuously improve the effectiveness of their partnership programs.

Needs (Must‑Haves)

• 3‑5+ years in Customer Success, Sales/Account Management, or Partnership Marketing within the SaaS industry.
• Familiarity with the affiliate marketing ecosystem, influencer management, or other performance‑based advertising channels.
• Ability to translate complex platform features into actionable business strategies for non‑technical users.
• Exceptional presentation skills and the ability to influence decision‑makers through data‑driven storytelling.
• Ability to manage multiple accounts, priorities, and deadlines in a fast‑paced environment.

Wants (Nice‑to‑Haves)

• Experience working with enterprise or global accounts.
• Direct experience with affiliate networks, influencer platforms, or partnership management tools.
• Experience running executive‑level business reviews.
• Familiarity with marketing analytics, attribution models, or performance reporting.
• Experience working cross‑functionally with Product or Engineering teams to influence roadmap or feature adoption.

$80,000 – $95,000 per year, plus Variable Commission Plan ($20,000–$23,750) and stock (RSU) award.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the…