Client Services Coordinator

Job Title:

Client Services Coordinator

Reports to:

Director, Corporate Sales

Division:
Corporate Sales; based out of Long Island City, Queens

The Client Services Coordinator will work collaboratively with a Regional Sales Manager, other members of the Corporate Sales team, and cross-functionally with supporting internal teams to provide best in class customer service and support new and existing Corporate Sales clients.

Operations:

• Accurately process customer transactions such as orders, quotes or returns via SAP Business One
• Work with vendors to submit Purchase Orders, track shipments, and coordinate any needs direct from vendor on behalf of the client
• Manage the lifecycle of each order to ensure timely delivery, coordinate timelines directly with client, and expedite as needed
• Collaborate with Corporate Sales fulfillment department to ensure all product is received, quality controlled, serviced, and shipped based on client’s needs
• Fill requests for catalogs, information or samples
• Setup and maintain customer files and product listings and programs in all system platforms
• Maintain and audit all Replink product listings
• Support the Director of Corporate Sales and Client Services team in ad hoc projects as needed

Customer Service:

• Support high volume Regional Sales Managers ensure all clients needs are met and sales targets are reached
• Actively support accounts directly via phone and email
• Determine customer needs and expectations in order to recommend specific products and solutions
• Proactively recommend alternate products based on cost, availability or specifications, ensuring client satisfaction and improving transaction profitability
• Assist and collaborate with Regional Sales Manager on any client presentations or operational tasks
• Product Knowledge expert: educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

• Minimum 1-3 years of relevant experience, retail experience preferred;
• Communicate at all times in a clear and concise way, both verbally and in writing, to customers and cross-functional stakeholder.
• Manage time efficiently and work effectively with other members of the Corporate Sales team
• Willing to be hands-on and work with the entire team to fulfill operational and organizational needs.
• Microsoft Office proficiency is required
• Prior watch or fine jewelry experience is preferred, but not required

$60,000 - $65,000/year, commensurate upon experience.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.