Global Lead - Traveler , Engagement

About the Team

The travel use case is one of the most important ay, Airport trips are many riders' first experience with Uber, and they represent a material percentage of Uber’s overall trip volume and gross bookings. While Uber has a massive, established presence at airports, the next phase of our evolution involves transforming the platform into an indispensable travel companion for every stage of the journey - from pre-trip planning to transport and dining in a destination city.

Today, we’re primarily providing airport transportation, but our aspiration is to elevate the travel experience for all of our customers: riders, drivers, and airport partners, to make travel one of our flagship use cases.

As the Global lead for Traveler Growth, Engagement and Experience, you’ll be the key orchestrator of Uber’s travel strategy, working closely with many cross functional teams to understand where we can add most value to the Traveler, and how that will drive growth for Uber’s business. You will be the global expert in Traveler growth, engagement and experience, guiding teams with quantitative and qualitative insights and best practices, to ensure the best outcomes for each market.

Shape a cohesive global travel strategy across functions:

• Align multiple pieces of the travel strategy across product, partnerships, marketing and operations to ensure everyone is running in the same direction
• In close collaboration with business development and product teams, articulate a clear strategy for third party partnerships and how they might drive growth vs engagement and loyalty

Unlock Traveler growth:

• Understand awareness, consideration, sessions and conversion for planners, and day of travel consumers
• Size the largest segments to focus on for growth, then work closely with marketing (brand and performance) and product to address how to best capture growth in each segment
• Bring major transportation hubs into the same strategy and operating model as airports, and understand where we need to customize our approach

Drive Traveler engagement by coordinating in app (product) and out of app efforts (eg marketing, partnerships, retail experience):

• Drive travel ‘leg penetration’ by thinking about a Traveler’s whole journey, not just a single airport trip
• Drive ‘away city’ engagement for both transportation and delivery (food, convenience and retail)
• Coordinate incentive spend and pricing initiatives across Product, Performance marketing and country level Operations teams to ensure we’re spending in the most efficient way
• Work closely with Product and Membership teams to strengthen member travel engagement

Traveler experience:

• Understand and improve the end to end Traveler experience, including engaging planners (who have made the decision to travel, but have not reached day of travel), as well as the very specific part of the journey from airport landing to final destination
• Airport landing to curb to destination:
  Map the physical and digital experience, and identify key moments in that critical journey to understand where and how we need to show up (for both Travelers who haven’t made a transportation decision on arrival and for Travelers who have made a decision to use Uber and need clear and simple guidance to get to their car)
• Gen AI as an assistive travel agent - exploring the use of agentic AI to be helpful to a Traveler, at the most relevant moments

• Senior Leadership: 12+ years of experience in consumer growth, strategy, or operations ideally at a global scale. Track record of articulating a clear strategy, and then executing against that successfully.
• Commercial acumen: Strong instinct for how your decisions drive business value. Ability to make the right trade offs between customer experience and business growth and profits.
• Analytical Rigor: Ability to translate high volumes of data into clear, actionable insights, and then narratives that resonate for a broad range of audiences - from executive level to on the ground executors.
• Consumer/Travel/Retail DNA: Proven success in a large-scale consumer marketplace or a sophisticated online retail environment, where digital apps drive…