Sr. Program Manager

The Company:

GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well‑being of its employees as well as that of the environment.

This position can be based at either our corporate headquarters in Carlsbad, California or our office in New York City
. We offer a flexible hybrid work arrangement, typically requiring 3 days in the office per week (subject to change). This schedule is contingent upon meeting productivity standards and maintaining high‑quality deliverables. Candidates have the option to choose their preferred location between these two offices.

3 days a week, on‑site.

• We offer competitive medical, dental, vision and matching 401‑K plans
• Paid vacation, sick and holidays, tuition assistance

• On‑site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!
• Economic friendly services - electric vehicle charging stations on‑site
• Ergonomic assessments offered on‑site and virtually

Ensures programs are delivered within scope, schedule, and budget. Leads cross‑functional teams across Business Development, Operations, Marketing, Quality, and Finance, driving program execution from initiation through closure.

• 20%- Serve as the primary contact throughout program/project execution
• 10%- Working with Product Managers, scope projects based on stakeholder input of requirements and specifications. Effectively define, communicate, and gain stakeholder agreement on the scope of assigned projects. Ensure the participation and commitment of project stakeholders.
• 10%- Organize project teams, assign individual responsibilities, develop project schedules, and determine resource requirements
• 10%- Monitor and report on the status of projects including cost, timing, and staffing
• 10%- Communicate project status, risks and mitigation plans
• 10%- Ensure adherence to internal and external quality standards (e.g., International Standards Organization)
• 10%- Identify/resolve obstacles to completing projects on time and to budget
• 10%- Manage multiple, interrelated projects (may include business transformation projects)
• 10%- Ensure continuity between new services objectives and program execution, supporting scope and budget change discussions as needed.

• Leadership & Accountability: Demonstrates personal initiative, focus and drive for continuous improvement; holds self-accountable to meet commitments, manages change, encourages innovation, and models GIA values
• Technical/Functional Knowledge: In-depth knowledge of principles and practices within project management discipline or GIA functional knowledge across many departments. Keeps up with current technology and trends
• Service Mindset: Focuses on the needs of internal customers; builds strong customer relationships and delivers holistic, customer‑centric solutions recognizing longer‑term implications
• Drive for Results: Sets high goals for personal and group accomplishment and uses measurement methods to monitor progress against operational or strategic goals of the department / business unit. Consistently meet or exceed goals; maintains a focus on continuous improvement. Fosters innovation and change
• Decision Quality/Problem Solving skills: Incorporates a holistic approach to making good, timely, ethical decisions that keep the organization moving forward; ability to identify root causes of problems and provides sound resolutions taking into consideration multiple perspectives and future implications
• Analytical skills: Ability to interpret and analyze data comprehensively and make excellent conclusions; thinks strategically while considering long term impact of actions/decisions
• Communication skills: Develops and delivers multi‑mode communication that conveys a clear understanding of the unique needs of different audiences; uses clear and effective verbal and written…