Program Manager - NYC SBS APEX Accelerator​/M​/WBE Vendor Services

Agency Description

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

The Division of Economic & Financial Opportunity (DEFO) is responsible for encouraging a competitive and diverse New York City business environment by promoting the growth and success of minority-owned, women-owned, and other small businesses looking to grow through government contracting.

The NYC SBS APEX Accelerator and M/WBE Vendor Services Unit offer assistance to small businesses in New York City who are looking to sell their goods or services to the government. Guidance is offered through one‑on‑one counseling, workshops, and trainings on how to become a government contractor, finding the right contract opportunities, and competing and performing on government contracts.

The NYC Department of Small Business Services APEX Accelerator and M/WBE Vendor Services Unit is seeking a Program Manager to oversee the daily activities of services focused on helping small businesses sell their goods or services to the government. This includes coordination between internal staff and partner organizations, coordination of technical assistance/direct customer service to small businesses and marketing of the program and other small business‑related programs, attending, presenting and monitoring workshops, tracking success stories and vendor management.

The Program Manager will report directly to the Executive Director of the NYC SBS APEX ACCELERATOR/M/WBE Vendor Services Unit.

• Managing the administration and development of new programming, including managing the program administrator vendor, in cooperation with SBS, City Hall and agency partners
• Developing and managing standard operating procedures (SOPs), internal and external communications, and data/reporting standards for the program
• Overseeing program outreach and recruiting, and developing marketing materials with the marketing department
• Assisting government agencies and prime contractors in researching small business databases for potential contracting opportunities
• Conducting research and making recommendations related to doing business with government agencies
• Conducting market research and developing marketing strategies/tactics related to government customers
• Conducting counseling sessions with business clients to qualify for government contracts and subcontracts, researching potential opportunities, pricing, etc.
• Assisting clients researching potential contracting and subcontracting opportunities
• Advising clients on the registration and certification processes needed to do business with government
• Assisting in the creation of strategies to acquire small business clients that include retrieving information from traditional and web‑based communications tools such as social media and email marketing campaigns
• Collecting and interpreting business profile and program process data to inform service and program improvement and decision making
• Assisting with developing assessment tools, performance reports and surveys for programs
• Recommending new program development based on program observation, data analysis and research
• Conducting analysis to support program marketing, recruitment, and follow‑up
• Managing a success story system, proactively collecting and organizing success stories from MWBEs who have won contracts as a result of the support of the unit
• Participating in special projects and other duties as needed

Program Manager Associate (Vendor Services Associate): up to 2 years of full‑time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to businesses looking for contracting opportunities.

Program Manager (Vendor Service Representatives): 3+ years of full‑time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to…