Business Management Associate

Location: New York

***** Together we fight for everyone’s opportunity for a better financial future.
***** We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
**** Apply Now
**** The Associate Business Manager plays a pivotal role in enabling the effectiveness of the Chief Operating Officer (COO) organization at Voya Investment Management. This position streamlines key operational functions, drives strategic planning activities, manages high-impact communications, oversees governance and financial performance, and provides direct support to the COO and Head of Business Management. Operating at the center of a large, complex organization responsible for investment operations, product oversight, and client service enablement, the Associate Business Manager ensures that critical processes, decisions, and initiatives run with excellence, consistency, and strategic alignment.
** Key Responsibilities
**** Operational Excellence & Process Improvement*
* • Streamline and optimize business processes, improve workflow efficiency, and enhance resource utilization across onboarding, operational governance, strategic planning, and executive communications.
• Assess existing processes, identify gaps, and implement improvements that reduce friction and accelerate decision-making.
** Strategic Planning & Decision Enablement*
* • Partner across functional teams to gather insights, analyze data, and develop recommendations aligned with the COO’s expectations, Voya IM’s strategic pillars, and clear cost-benefit rationales.
• Coordinate the end-to-end decision-making process by consolidating information, preparing materials, evaluating impacts, and ensuring accuracy and strategic alignment.
** Organizational Communication & Engagement*
* • Facilitate communication channels across the COO organization to strengthen collaboration, transparency, and organizational readiness.
• Develop and manage communications, organizational events, strategic offsites, leadership agendas, and stakeholder engagement activities.
** Governance, Performance Management & Reporting*
* • Lead key performance management processes, including goal setting, SLAs, KPIs, evaluations, root cause analysis, and executive readouts.
• Promote operational discipline, quality, and accountability through strong governance practices.
** Financial & Project Management*
* • Oversee operational and project financials, including forecasting, budgeting, resource planning, and contractor management.
• Support governance for major initiatives and build internal PMO capability over time.
• Manage operational areas such as Voya India coordination and Market Data Services oversight.
** Executive Support*
* • Provide direct support to the COO and Head of Business Management across strategic initiatives, communications, and operational priorities.
• Prepare high-quality presentations, documents, analyses, and talking points for executive-level stakeholders.
** Minimum Knowledge &

Experience:

*
* • Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum of 1-3 years of experience in business management or strategy, with a passion for leveraging ai and nex gen automation in the investment management…