Business Continuity Program Manager

Overview

It Starts With Our Employees Four Leaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do The Business Continuity Program Manager reports to the First Vice President of Enterprise & Third-Party Risk Management and is responsible for developing, implementing, and maintaining Four Leaf’s Business Continuity Management (BCM) Program. This role ensures the organization is prepared to respond to disruptive events ranging from natural disasters to cyber incidents in a way that minimizes operational, financial, and reputational impact.

The ideal candidate will have a strong background in risk management, disaster recovery, and regulatory compliance, particularly within the banking or financial services sector.

• Program Development & Governance
  • Develop, implement, and maintain Four Leaf’s enterprise-wide Business Continuity and Disaster Recovery Program, including policies, plans, procedures, and governance frameworks
• Business Impact Analysis & Risk Assessment
  • Conduct Business Impact Analyses (BIAs) and risk assessments to identify critical business functions and interdependencies; update regularly to reflect organizational or environmental changes
• Plan Development & Maintenance
  • Partner with Business Leaders to develop and maintain business continuity and recovery plans; ensure documentation is current, actionable, and in compliance with regulatory expectations
• Testing & Exercises
  • Coordinate and conduct regular business continuity and disaster recovery exercises, including tabletop simulations and full-scale recovery tests with Four Leaf’s technology CUSO while tracking all findings and overseeing remediation
• Audit, Examination, & Compliance Support
  • Ensure the BCM program aligns with regulatory requirements (e.g. NUCA, NYDFS, FFIEC, NIST, OCC, FDIC, ISO 22301). Support internal and external audits, regulatory examinations, and enterprise risk assessments related to business continuity and operational resilience
• Training & Awareness
  • Design and deliver business continuity training and awareness programs to enhance organizational resilience and response readiness
• Incident Crisis Management Support
  • In collaboration with risk management leadership, serve as the risk liaison during a crisis event with a business continuity impact to facilitate response, recovery efforts, in addition to ensuring communication timely between key stakeholders
• Third Party Risk Integration
  • Evaluate vendor business continuity plans as part of the third-party risk management process in partnership with Third
    - Party Risk Management and Information Security
• Reporting & Metrics
  • Provide regular updates and reporting on program maturity, risk posture, test results, and compliance status to senior leadership and risk committees

• Bachelor’s degree in Business Administration, Risk Management, or Information Security
• 5-7 years of experience in business continuity, disaster recovery, or operational risk management, preferably in a banking or financial services environment
• In-depth understanding of BCM frameworks, regulatory guidance (e.g., NIMS, FFIEC, ISO 22301), and risk management principles
• Experience working with GRC or BCM platforms (e.g. Fusion, Archer, Metric Stream)
• Experience with IT disaster recovery planning and coordination with Info Security & IT teams
• Strong analytical, critical thinking, time management and problem-solving skills
• Proven experience in program management, preferably in corporate or financial institution setting
• Strong knowledge in risk or business continuity frameworks, methodologies and tools
• Proficient in agile task management and program development
• Understanding of regulatory and compliance requirements, including but not limited to NUCA, OCC, NIST, CFPB and NYDFS
• Professional certifications such as CBCP, MBCP (DRI), or ISO 22301 Lead Implementer preferred
• MS Office Suite with an expertise in Excel and PowerPoint, in addition to general operation of standard office equipment such as Office 365

In addition to our comprehensive…