Reclamations Administrator

At Manhattan Beer and Beverage Distributors , our vision is to be the leading beer distributor in the market.

Imagine building a business from the ground up, with nothing more than 1 truck, 4000 feet of warehouse space, 2 Beer Brands and a lot of determination! Simon Bergson, founder and owner of Manhattan Beer and Beverage Distributors , has done exactly this, growing our business over to exponential heights. Manhattan Beer and Beverage Distributors now has 1.5 million feet of warehouse space, the distribution rights to 300 brands, 400 trucks and services 15 counties.

Our aim is to provide great service to all of our customers from the convenience store owner to our big chain operators, restaurants, bars and hotels.

Hard work, grit and a “can do” spirit are our hallmarks.

We couldn’t do what we do without our team. Not only do we want to develop our brands and our business, we want to develop our people, making Manhattan Beer and Beverage Distributors a great place to work. It doesn’t matter how large we get, we’ll always be family. For this reason, we are committed to your success, coaching and development.

Our business is growing and we need smart and talented people like you to help us get where we want to be!

At Manhattan Beer & Beverage Distributors, the Reclamation Administrator is responsible for managing the reclamation process for returns, credits, and damaged goods related to beverage distribution. This role ensures that all returns and claims are processed accurately, efficiently, and in compliance with company policies and legal regulations. The administrator serves as a key point of contact between distributors, customers, and internal teams to handle reclamations and facilitate timely resolutions.

• This position manages end-to-end inventory claims across 5 warehouse facilities, ensuring accurate documentation, investigation, and resolution to minimize loss. Key responsibilities include validating claims against policy coverage, maintaining detailed records, timely processing to meet Supplier timelines, auditing, and coordinating all invoicing and destruction of inventory claim loads.
• Work with Inventory Control, Operations (warehouse managers, supervisors and/or admins) and accounts payable to gather all necessary documentation (i.e.
  
  - photos, bill of ladings, invoices and internal claim forms) to support all types of claims.
• Review, identify type and process all beverage reclamation claims and invoicing (supplier over/short, freight, secondary, risk mitigations, out of codes and theft).
• Ensure all Supplier timelines and requirements are met.
• Collaborate with recycling managers to schedule and track warehouse breakage destruction (Claim invoices, warehouse shrink and sales pickups).
• Work with the credit team to ensure all supporting documents are obtained for all invoices. Resolving issues promptly for collection of payment.

• Act as the primary point of contact for suppliers and operations department regarding reclamation inquiries.
• Communicate effectively with operations and credit teams to ensure proper handling of credit requests and payments.
• Maintain clear and professional communication between operations and third-party destruction company involved in the reclamation process. Responsible for coordination of all product destruction appointments with third party recycling facility (Parallel Products).

• Prepare and maintain accurate records of all reclamations and returns.
• Provide weekly reports to management on reclamation trends and financial impacts.
• Ensure all documentation is complete and compliant with internal policies.

• Identify areas for improvement in the reclamation process to reduce operational inefficiencies and minimize product losses.
• Collaborate with internal teams to update policies and procedures to enhance the efficiency of the reclamation process.

• Provide customer service by addressing supplier concerns and resolving issues related to the collection of claims.
• Ensure timely…