Senior Product Associate Digital - Transfers & EAM

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in the Transfers and External Account Management team, you will leverage your expertise in product development, strategy, and optimization to make a significant impact. You will use user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. In this role, you will collaborate closely with cross‑functional teams and play a crucial part in shaping the future of our products and ongoing success.

• Collaborate with design, engineering, and business teams to drive new product initiatives.
• Develop products and services that deliver innovative experiences and remove friction from the banking process.
• Document product requirements and communicate them to development teams for solution design and implementation.
• Define new product feature epics and user stories to ensure delivery of the product roadmap.
• Identify, assess, and record business needs, recommend priorities, and advise on options, risks, and benefits.
• Create compelling business cases and content to present concepts to senior management.
• Understand systemic dependencies between front‑end, middleware, databases, and mainframes.
• Work with Quality Management to ensure requirements are testable and testing plans are complete.
• Manage day‑to‑day workload, monitor milestones, and mitigate risks to delivery timelines.
• Integrate data analytics, product metrics, user research, and market analysis to drive prioritization.
• Track and analyze metrics, publish reports on product performance, and identify trends and opportunities.

• 3+ years of experience in online and mobile product development.
• Strong knowledge of current digital banking trends.
• Experience gathering business requirements and working with software development methodologies.
• Ability to prioritize projects and efforts according to business needs and industry trends.
• Structured thinker with effective verbal and written communication skills.
• Demonstrated ability to manage tight delivery timelines and remain calm under pressure.
• Ability to influence people at all levels across a variety of job functions.
• Ability to build high‑level mocks for concept sharing during the prototype phase.

• Analytical with a focus on objectives and key results.
• Solution design experience.
• Experience in financial services.
• Payments experience is a plus.
• Agile experience is a plus.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.