Manager - Consumer Analytics; CRM

Requisition :912075

Position:Full-Time

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray‑Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best‑in‑class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e‑commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid‑range to premium segments. Our Shared Services Team accompany and enable others within the Essilor Luxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

The Manager of Consumer Analytics will collaborate closely with business leaders to deliver actionable, data‑driven insights and help drive customer engagement. In this individual contributor role, the Manager will take full ownership of analyzing customer behavior and campaign performance across multiple channels — leveraging transactional, behavioral, clickstream, and demographic data.

• Insights and Analysis: Lead the development of recurring reports and ad hoc analyses that drive actionable insights, improving CRM strategies, and enhancing campaign performance across customer retention and acquisition efforts.
• Strategic Recommendations: Provide clear insights and recommendations to business leaders, forecasting campaign results and suggesting course corrections to meet or exceed business objectives.
• Data‑Driven Testing and Methodologies: Design and implement testing methodologies and analytic approaches to answer key business questions, optimizing targeting tactics, and leveraging predictive models for improved campaign outcomes.
• KPI Tracking and Performance Evaluation: Build and maintain dashboards and syndicated reports that evaluate consumer metrics and campaign KPIs, ensuring stakeholders have the data needed to make informed decisions.
• Cross‑Functional
  
  Collaboration:
  
  Partner with internal and external stakeholders to meet business objectives, providing regular reporting and deep‑dive analysis on demand while managing expectations and delivering on time.
• Project and Process Management: Manage multiple projects simultaneously, ensuring timely and high‑quality deliverables while standardizing analytic processes for efficiency and consistency.

• BS/BA in economics, statistics, mathematics, or another quantitative field
• 5+ years of experience in applied analytics, consulting, or similar decision science roles
• Intermediate to advanced proficiency in SQL, Big Query, or similar querying languages (Python is a plus)
• Strong experience working with relational databases and handling large datasets
• Proficiency in Microsoft Excel and PowerPoint for data analysis and presentation
• Strong communicator with excellent written, verbal, and presentation skills, proficient in active listening, and adept at conveying messages to diverse audiences across various hierarchical levels
• Strong critical thinking, problem‑solving skills, and attention to detail
• Ability to work independently and collaboratively in a fast‑paced, cross‑functional environment
• Detail‑oriented, with strong time management skills to thrive in a fast‑paced environment and meet deadlines
• A collaborative and flexible approach, with a positive attitude towards teamwork and adaptability

• Prior experience working in applied retail analytics
• Prior experience working with cross‑border teams (e.g., collaborating across NA/EU teams)
• Experience developing dashboards from scratch (Looker, PBI, Tableau, etc.)

Pay Range: 99,669.

This posting is for an existing vacancy within our business.…