Monument Processing Supervisor

Our associates celebrate lives. We celebrate our associates. This supervisor position provides administrative assistance and oversees the daily duties and staff for the Monument Processing Center. The position requires managing the process of orders in variable stages and reporting deficiencies to market leadership. This includes supervising designated Monument Processor Specialists, ensuring completion / delivery of open orders, coordinating activities with cemeteries, vendors, customer and SCI associate stakeholders, periodic progress and revenue reporting, maintaining and updating the Monument Tracking System (MTS) and providing ongoing associate training for the program.

• Coordinate completion of monument and inscription orders with cemeteries, customers and vendors
• Scan open and complete hardcopy work orders into paperless Monument Tracking System
• Assist with resolving order problems with funeral directors, cemeteries, vendors & customers
• Work with market leadership, implementing best practices and championing management processes

• Train Monument Processor Specialists to ensure associates understand and comply with Standard Operating Procedures and Polices
• Communicate daily status of work orders
• Address escalated issues Specialists are unable to resolve
• Manage schedules and priorities of team
• Interview, hire, mentor and provide ongoing feedback to staff

• Provide Market Leaders monthly monument and inscription sales reports
• Prepare and distribute monthly sales reports to Location Managers
• Prepare and distribute weekly reports to Monument Sales Specialists & Monument Processing Specialists
• Prepare open order activity and productivity reports for Market Manager and SCI associate stakeholders

• Work with Corporate IT to maintain MTS Application system
• Serve as a liaison between Corporate and Airtable IT departments
• Assist IT teams in additional development and testing of MTS upgrades and improvements
• Update cemetery data and pricing in MTS as needed

• Supply ongoing Processing and MTS training, including new upgrades
• Provide cemetery application process training and support to Monument Processing Team
• Assist Market Manager in developing and updating training materials

• Print monthly commissions in MTS to verify accuracy against Automated commission process
• Prepare and distribute monthly commission reports
• Verify and approve vendor invoices
• Submit vendor invoices for payment for all work in progress orders

• High School diploma or equivalent required
• Bachelor’s degree in Business Administration, or related discipline, strongly preferred

• Valid state driver’s license in good standing

• Eight (8) years of office management experience in a customer service-related industry
• Five (5) years of experience working with multiple computer applications (Citrix application a plus)
• Five (5) years supervisory experience

• Strong computer skills and working knowledge of computer applications, MS programs and Citrix applications a plus
• Detailed oriented in dealing in an industry that is very paper intensive
• Effective and efficient oral and written communication skills
• Ability to adapt to changing priorities and the ability to work under stringent timelines
• Ability to work independently and as a team member
• Ability to work with a variety of stakeholders, internal and external
• Ability to work after business hours as needed to meet customer demands
• Ability to work with a sense of urgency to resolve problems quickly
• Proven time management and organizational skills

• Work mostly indoors during all seasons and weather conditions
• Limited amount of local travel required
• Comply with Field dress code policy

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings occasionally

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• Working beyond “standard” hours as the need arises
• Travel up to 20%

Pay: $60-70k a year

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Job Location:

US-NY - Forest Hills