Attendee Manager; Events

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money
20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

This role is based in our 605 Third Avenue, NY office.

As the Attendee Experience Manager, you will contribute to the growth and optimization of existing conference products that serve the global cyber community. Managing timelines, budgets, and resources while collaborating with teams to implement enhancements and prioritize upgrades and analyze performance metrics, conduct user research, and provide insights to improve products.

Product Feature Management – ownership of product strategy & execution

• Manage timelines, budgets, and resources to execute assigned features/products
• Assist in creating and maintaining product documentation and process specifications (the “playbook”) for assigned products
• Consistent ideation and improvement of existing products
• Collaborate with design and development teams to implement product enhancements
• Help manage product upgrades and feature prioritization processes
• Understand sponsorship deliverable objectives (if associated with product) to align with overall business objectives and client expectations to ensure successful feature outcomes

Data Analysis & Reporting

• Monitor product performance metrics to create regular status reports and identify improvement opportunities
• Conduct user research through surveys, interviews, and feedback collection
• Assist in analyzing conference data, including attendee behavior, engagement patterns, and market research to identify trends and insights
• Support the creation of post-event analysis and recommendations
• Help maintain dashboards and tracking systems for key performance indicators
• Support A/B testing initiatives and help interpret results
• Work with content teams to ensure product features support programming objectives
• Coordinate with marketing teams on product messaging and positioning
• Work closely with customer success and event tech to ensure that processes, systems and reporting are managed with adherence to company policy
• Support sales teams with product information and competitive insights
• Collaborate with operations teams to ensure smooth product implementation
• Research cyber industry trends and emerging technologies
• Monitor competitor activities and benchmark against industry standards
• Gather feedback from attendees, sponsors, and internal stakeholders
• Support the identification of new product opportunities and market gaps

Core Competencies

• Strong organizational and time management skills
• Exceptional ability to build relationships from C-level executives and external partners to colleagues and attendees.
• Excellent communication and interpersonal abilities
• Detail-oriented with strong analytical thinking
• Ability to manage multiple projects simultaneously
• Customer-focused mindset with empathy for user needs

Personal Attributes

• Eager to learn and grow
• Proactive and takes initiative on projects
• Team-oriented with collaborative working style
• Adaptable and comfortable with changing priorities
• Enthusiastic about innovation and technology

Technical Skills

• Familiarity with product management tools (Jira, Trello, Asana, or similar)
• Basic understanding of analytics platforms (Google Analytics, Excel, or similar)
• Comfortable with data analysis and creating presentations
• Understanding of customer journey mapping

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other…