Sr. Product Manager, Identity and Commerce

Job Description

Senior Product Manager, Identity, Commerce, and Community (ICC) is responsible for the strategy and roadmap of foundational platform services—such as identity APIs, entitlements, preferences, and consent—that power trusted relationships with users and members across a portfolio of digital products. This domain includes account creation and authentication, subscription or membership life cycles, and community participation flows.

In this role, you will align multiple work streams into a single, coherent domain plan, establish shared decision criteria and measurement, and partner closely with product teams to accelerate the delivery of consistent, high-quality front-end experiences.

• Own the domain roadmap across Identity, Commerce, and Community, including sequencing work, managing dependencies, and making clear tradeoffs across multiple teams and partners.
• Turn ambiguous or competing needs into shared framing—problem statements, constraints, and decision criteria—so product teams can ship consistent user experiences faster and with less rework.
• Standardize measurement for the domain, including KPIs, guardrails, total cost of ownership considerations, and instrumentation expectations that work across products and surfaces.
• Drive execution across complex dependencies, including MVP definition, rollout readiness, and risk management.
• Manage vendor relationships where applicable, ensuring product needs are reflected in vendor roadmaps and new capabilities are adopted efficiently.
• Lead and develop product managers and/or associate product managers by setting clear goals, ensuring backlogs ladder to the domain roadmap, and maintaining high-quality product artifacts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years of product management experience, including ownership of a platform or shared service supporting identity/authentication, subscription or commerce life cycles, or community and user-generated content.
• Proven track record of aligning stakeholders on priorities, tradeoffs, and sequencing across multi-team dependencies.
• Strong product judgment and analytical rigor, with experience defining KPIs and guardrails, building decision narratives under uncertainty, and driving post-launch learning loops.
• Experience translating partner and stakeholder needs into clear product requirements (e.g., PRDs, user stories) with a focus on adoption and increasing delivery velocity for internal teams. Experience improving platform leverage metrics such as adoption, reuse, and time-to-integrate.
• People management experience or a strong history of mentoring and developing early-career product managers.