Account Manager - Digital Media

Overview

As an Account Manager in the digital media team, you will drive client success by developing strategies using Epsilon’s Digital Media Solutions that align with client objectives and lead internal teams to execute personalized digital campaigns. You will apply your understanding of consumer behavior, marketing principles, and Epsilon’s media capabilities to create innovative campaign strategies that improve ROI and market share.

You will partner with Sales to identify opportunities for program optimization and incremental revenue to fuel account growth and shape client roadmaps.

You will enhance client relationships by delivering programmatic strategies that achieve client objectives. Your guidance will lead cross-functional teams to successful execution of client programs, boost ROI, identify new revenue opportunities, and expand market share. You will optimize internal processes for streamlined campaign execution and scalability, provide insights from performance data, and drive ongoing program improvement to reinforce Epsilon as a leader in personalized media solutions.

We are seeking a professional devoted to marketing, client success, and strategic media planning and execution. You excel at building strong, lasting client relationships by delivering data-driven solutions that align with goals and drive measurable outcomes. You think strategically, identify opportunities for growth, and optimize campaigns to improve ROI and market share. You are a natural leader who promotes collaboration, accountability, and continuous improvement.

You have a keen eye for operational efficiency, a habit of streamlining processes, and comfort with data-driven decision-making. You are proactive in problem solving and committed to maintaining Epsilon’s leadership in personalized media solutions.

• Client Strategy & Relationship Management:
  Collaborate with the digital media team to understand client goals, consumer behavior, marketing principles, and Epsilon offerings to develop campaign and messaging recommendations. Use Epsilon’s digital media solutions—including programmatic display, video, OTT/CTV, and streaming audio—to develop and implement strategies that meet client needs and drive growth. Develop and manage client roadmaps aligned with quarterly forecasts, ensuring strategic integration with digital media offerings.
  
  Find opportunities for program optimization and incremental revenue. Provide strategic insights to support growth and collaborate with the Client Development Director on new opportunities.
• Reporting & Analytics:
  Supervise and lead program performance against critical metrics, identify risks, and develop mitigation strategies. Create and present comprehensive campaign performance reports to clients. Analyze data to extract actionable insights that optimize program effectiveness.
• Execution, Process, & Project Management:
  Partner with cross-functional teams on account and campaign setup to align with strategic goals. Demonstrate expertise in Epsilon Account Management tools and processes to ensure effective and timely campaign execution. Lead campaign launches and coordinate with cross-functional teams for success.
• Operational Efficiency:
  Drive standardization and automation to improve efficiency. Apply a global perspective to assess impact of products and processes across teams. Ensure internal resources are efficiently used to meet client and company objectives. Promote the adoption of tools, processes, and standard methodologies within the team.

• Bachelor’s Degree or equivalent experience from a four-year college or university (preferred).
• 4+ years in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
• Excellent client service, presentation, and writing skills.
• Creative, self-starter who thrives in a dynamic, fast-paced environment.
• Ability to handle and prioritize multiple tasks and projects.
• Track record of working across an organization to get things done.
• Ability to learn quickly and think strategically.
• Proficient in Excel, Word, PowerPoint.

Base Salary: $64,000 - $96,000. In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation will depend on skills, experience, location and applicable employment laws. Benefits include flexible time off, holidays, paid sick time, parental/new child leave, childcare & elder care assistance, adoption assistance, comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.

EEO information and accommodations are available upon request.