Sr. Program Manager,Global Risk Management and Claims Job New York New York USA,Business

Location: New York

Sr. Program Manager, Global Risk Management and Claims

Job | Services LLC

How often have you had an opportunity to be part of a team that is tasked with solving huge business problems through transformation, technology and strategic initiatives? If you are interested in working on a team with a startup culture, influencing and transforming insurance businesses for Amazon, and being a part of a foundational team for new ventures, please join us!

At Amazon, Global Risk Management and Claims (GRMC) is a fast-growing area within Corporate Treasury. We partner with Amazon businesses, subsidiaries and the largest insurance companies to solve some of the world’s biggest challenges by providing risk-based solutions and building capabilities for global scale. We are looking for a Senior Program Manager to drive Global Risk Management and Claims Programs in partnership with Amazon business lines and their subsidiaries.

We are looking for a highly motivated and entrepreneurial person who is excited to deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require leadership skills and interaction/influence with teams across Amazon. The ideal candidate will be curious, have strong attention to detail, be energized by a fast-paced entrepreneurial environment, be comfortable thinking big while also diving deep, will have high judgement and comfort managing senior stakeholders.

Additionally, this position will provide support for our business partners through clear, factual communications and lead initiatives on a wide range of complex topics. A successful individual in this role must be skilled at breaking down complex problems into prioritized, executable phases. The role requires regular interactions with multiple teams and jointly working with them to meet both short term and long term business needs.

As a member of the Program Management team, you will work alongside GRMC Senior Leaders including Captive Operations, Corporate Claims, Corporate Insurance, and Actuarial. Your role would be to support them in defining and managing their extra-large programs that impact all of Amazon and its subsidiaries. You will be responsible for defining and driving program road-maps and managing key cross-organizational dependencies with various stakeholders, business partners, external vendors, and customers.

You will have significant impact on customer strategy and innovative results by defining product deliverables, driving new process design and spearheading best practices that enable timely delivery of global multiyear programs.

Key job responsibilities

Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.

Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.

Scale services and tools – design processes and procedures that scale with the business’ growth in volume, complexity, and global geographic dispersion.

Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives as they relate to assigned strategic initiatives.

Leverage claims insights or third party tools to help identify upfront risk mitigation opportunities to avoid claims in the first place or opportunities to increase pricing segmentation.

Ensure solutions, oversight, and controls are well documented, communicated, are robust and scalable.

Partner with business and functional leaders to build mitigation strategies and identify inter-dependencies.

Drive operational excellence of extra-large programs including leadership, change management, process excellence, best practices sharing, and continuous improvement.

Design, build and implement high impact claims support programs based on business line and customer feedback.

Provide strategic guidance in true partnership with Amazon executive leadership, customers and suppliers.

A day in the life
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