Partnership Commercialization--Executive Director

Executive Director, Partnership Commercialization for Global Merchant Services

Merchant Services is the global payment processing business for JPMorgan Chase & Co. It is the world's leading merchant acquirer with over $2.2 trillion in annual transaction volume and provides payment, fraud and data security for companies of all sizes, handling more than 130 currencies worldwide.

The Partnership Commercialization Lead will drive the adoption and expansion of JPMC Merchant Services by defining and executing strategies for building and managing a robust partnership ecosystem. Responsibilities include developing deep relationships with strategic partners, overseeing commercial and technical engagements, and ensuring exceptional partner experiences for clients.

• Lead the Ecosystem Strategy & Vision: develop and execute strategies to expand and strengthen the JPMC Commerce ecosystem, including driving the adoption of online and in‑store solutions.
• Develop Partnerships: identify and forge strategic partnerships with key stakeholders including developers, industry leaders, and ecosystem collaborators.
• Support Ecosystem Enablement: collaborate with technical, marketing, and operations teams to provide partners with the tools, resources, and support needed to build within JPMC's commerce solutions.
• Integrate Product Adoption: work closely with engineering, marketing, servicing, and product teams to ensure Merchant Services technology is easily accessible and integrated into a wide range of applications.
• Define Ecosystem Metrics & Reporting: establish key performance indicators (KPIs) for ecosystem growth and track progress in growing the developer base.
• Activate Ecosystem Events: lead key events such as developer meetups and conferences that promote the growth of the JPMC Commerce ecosystem and provide networking opportunities for developers and industry leaders.
• Evaluate new business models quickly and with financial discipline, driving decisive outcomes that are agreed to by all stakeholders and then turned over for execution or removed from ideation.
• Identify sales distribution channels for regional priorities and influence the global sales force to achieve optimal P&L gains through direct client sales, partner distributions, or other commercial efforts.
• Manage M&A considerations, partnerships, and other external industry partner evaluations that complement the global roadmap and revenue objectives.

• 10+ years of experience in partner ecosystem development and commercialization across payment and/or technology industries.
• Proven track record of building and scaling developer ecosystems, partnerships, and community engagement in a fast‑paced, rapidly evolving space.
• Strong business acumen with experience in strategic partnerships, negotiation, and driving the growth of developer communities and ecosystems, including go‑to‑market, product marketing, and sales strategies.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with technical and non‑technical stakeholders, including developers and partners.
• Ability to translate complex technical concepts into accessible language for developers, partners, and external audiences.
• Demonstrated leadership and people‑management skills, with the ability to inspire and collaborate with cross‑functional teams, including engineering, marketing, and product.
• Data‑driven approach with experience in tracking, measuring, and reporting on ecosystem growth metrics and KPIs.
• Excellent time‑management, communication, organization, and project‑management skills.
• Energetic, self‑motivated, and effective under pressure; enjoys the challenge of working autonomously in a fast‑paced, demanding environment.
• Demonstrates diplomacy and influence to drive results and implement projects across multiple organizational lines.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. An employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pre‑trial diversions or program entries.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability, or any other basis protected under applicable law. Reasonable accommodations will be made for religious practices, mental health, or physical disability needs.

Benefits may include a competitive total rewards package, health care coverage, retirement savings plans, childcare support, tuition reimbursement, mental health support, financial coaching, and additional program details provided during the hiring process.