Shift supervisor, Business

Position Summary:

Shift Supervisor provides 24‑hour security coverage to the facility to prevent theft and ensure the safety of both the facility staff and residents.

Shift Supervisor reports to the Operation Manager and/or Program Director.

• Oversee operations of the facility, including emergencies.
• Supervise and train Residential Aides in day‑to‑day tasks.
• Coordinate and schedule floor post and lunch/breaks for Residential Aides.
• Participate in operation department team meetings.
• Provide ongoing feedback through coaching, mentoring, and one‑on‑one supervision as directed by the Program Director.
• Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately.
• Perform random locker searches as directed by the Program Director.
• Delegate and support Residential Aides with room inspections, wellness checks, garbage sweeps, and kitchen assignments.
• Verify meal delivery receipts for accuracy.
• Share information with the appropriate Case Manager and the Program Director regarding changes in client behaviors, requests, concerns, and grievances.
• Review logbook and shift report, and provide briefings to incoming shift supervisors.
• Maintain an account of all walkie‑talkies, room key cards, metro cards, laundry cards and client belongings on shift.
• Ensure pack‑ups are completed and accurately divided into clothing, personal documents, and valuables.
• Provide timely and effective responses to client emergencies according to DHS incident training protocol and notification process.
• Ensure access control, surveillance, safety, and documentation of compliance with AAPCI, DHS, and HRA regulations, including verification of client arrival and departure, maintaining an accurate bed count, and documenting curfew violators, violations, and incidents.
• Distribute and control inventory of client supplies, including distribution of meals on all shifts.
• Participate in training and staff‑development activities to acquire and maintain interpersonal and operational skills necessary for success.
• Perform other duties as assigned by the Program Director.

• Associate Degree in a related field with at least 2–3 years of experience in a related setting, or
  • High School Diploma or equivalency with at least 3–4 years of related experience in a shelter setting.
• Supervisory experience managing a team of 4–8 members.
• Residential Aide work experience for at least 2 years with a documented history of progressive responsibilities.
• Strong verbal and interpersonal communication skills focused on providing excellent client services.
• Strong written communication skills and ability to complete reports as assigned.
• Ability to interact effectively and collaboratively with a diverse community of residents, program staff, and external vendors.
• Ability to exercise good judgment and apply problem‑solving skills.
• Experience working collaboratively in a team‑oriented and outcomes‑focused environment.

Base salary compensation range: $56,401.

AAPCI provides a competitive benefits package, including health and welfare benefits (medical, dental & vision), commuter benefits, employee assistance program, paid holidays, 23 days of annual paid time off, life insurance, long‑term disability, and a 403(b) retirement plan. Eligibility requirements apply.

AAPCI is committed to providing equal employment opportunity to all qualified applicants without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, military service, disability, or any other characteristic protected by applicable law.