Client Delivery Specialist

Position Summary

The Client Delivery Specialist is a client‑facing role responsible for supporting operational delivery, performance transparency, and issue resolution for assigned client accounts. This role is focused on building strong operational understanding, developing consultative skills, and ensuring consistent execution of Client Delivery standards. The Client Delivery Specialist partners closely with Revenue Services, Client Success, Implementation, and other internal teams to translate operational data into meaningful client narratives, support issue resolution workflows, and reinforce Enable Comp’s value across the client lifecycle.

This role emphasizes developing sound judgment, structured problem analysis, and professional client communication, while operating under the guidance and escalation support of the Client Delivery Director.

• Serve as a primary operational point of contact for assigned client accounts, supporting delivery between client expectations and internal operational execution
• Develop a working understanding of client contracts, workflows, service-line scope, and operational nuances
• Support the interpretation of operational data and trends to assist in client-facing discussions and reporting
• Lead/Participate in client meetings, operational touchpoints, and reviews
• Assist in identifying operational risks, emerging issues, and opportunities for improvement within assigned accounts
• Monitor operational performance indicators and inventory health to identify potential concerns or deviations from expectations
• Support root cause analysis efforts and contribute to structured action plans for issue resolution
• Track action items, follow-ups, and commitments to ensure accountability and timely resolution
• Escalate issues appropriately to the Client Delivery Director, providing clear context, analysis, and recommended next steps
• Support adherence to escalation protocols and documentation standards
• Prepare monthly operational reviews, reporting packages, and client-facing materials
• Draft meeting notes, summaries, and action item documentation for internal and client distribution
• Support post‑meeting follow‑up activities to ensure continuity and delivery across teams
• Contribute to the development of clear, professional client narratives grounded in operational facts
• Partner with Revenue Services teams to understand operational drivers, dependencies, and constraints
• Coordinate with Client Success, Implementation, and other internal stakeholders to support smooth transitions and ongoing delivery
• Participate in internal account reviews and briefings to maintain shared understanding of client status and priorities
• Ensure accurate and timely documentation of client interactions, updates, and escalations in CRM
• Participate in training, knowledge‑sharing, and process improvement initiatives within Client Delivery
• Apply standardized methodologies for issue identification, documentation, and follow‑up
• Other duties as assigned

• High School Diploma or GED required.
• 2-4 years of experience in healthcare operations, revenue cycle, client‑facing roles, or related environments.
• Foundational understanding of operational workflows, data interpretation, and client support models.
• Strong written and verbal communication skills with the ability to convey operational information clearly.
• Demonstrated ability to manage multiple priorities, follow structured processes, and meet deadlines.
• Comfort working in cross‑functional environments with evolving priorities.
• Experience in healthcare technology or RCM industry with understanding of complex claims processing.
• Knowledge of hospital revenue cycle processes, insurance billing, and reimbursement methodologies.
• Experience working at the intersection of operations and client‑facing functions.
• Timely and regular attendance.
• Equivalent combination of education and experience will be considered.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.