Client Manager; Group NY​/Philly OR NYC -Hybrid

You will manage the overall broker and customer relationships for your assigned block in the 100-499 market, overseeing the full range of employee benefits service administration. Your day will involve building strong relationships with brokers and customers while providing comprehensive guidance on employee benefits. You’ll handle service inquiries, resolve issues, support re-enrollment, ensure premium integrity, and proactively plan through effective account management strategies to deliver a seamless and impactful client experience.

We offer a formal training program to set our Client Managers up for success starting July 23rd

• Estimated Salary: $100,000 - $120,000 plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

• Own and grow your key accounts providing proactive, consultative support that balances day‑to‑day service with long‑term strategic guidance on employee benefits and administration.
• Collaborate and influence across teams working closely with internal colleagues and external partners to drive operational effectiveness, customer loyalty, persistency, and account growth, including leading cross‑sell opportunities.
• Guiding re‑enrollment education and delivering strategies that maximize participation, premium, and showcase Mutual of Omaha’s unique offerings.
• Resolve complex account needs with confidence coordinating across service teams on implementation, billing, claims, underwriting, portals, and more, while keeping Renewal Executives and Sales partners informed to ensure smooth account management.
• Build lasting relationships and drive impact anticipating customer needs, addressing concerns, mentoring new associates, leading cross‑functional initiatives, and recommending solutions that enhance satisfaction, retention, and overall account success.

• Proven account management and relationship expertise with 5+ years of experience managing diverse clients of 100+ lives or more, results oriented, strategic thinking, and the ability to thrive in fast‑paced environments.
• Deep knowledge of Group Insurance and technical solutions including benefit administration, plan design, distribution channels, and complex technology needs such as APIs and reverse file feeds.
• Strong business acumen and problem‑solving skills with the ability to manage multiple priorities, investigate complex issues, provide alternative solutions, and collaborate across teams and stakeholders.
• Exceptional communication and relationship management including presentation, negotiation, conflict resolution, and building trust with clients, brokers, and internal teams.
• Highly organized, agile, and compliance‑focused with excellent project management skills, attention to detail, knowledge of FMLA, PFML, ADA, and other compliance requirements, and a track record of independent judgment and leadership across accounts.
• State Life, Accident and Health license for all states within the office’s assigned territory or the ability to obtain within 90 days of hire.
• Travel Required:
  
  35-40% that includes weekly meetings at the Sales Office in New York or Philly and client or broker visits 2‑3X per quarter with fluctuations based on time of year and business needs.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work at our office located in NY or Philadelphia office in a hybrid environment.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!