Customer Success Manager, Customer Data Platform

We are Rokt, a hyper‑growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real‑time relevance in the moment that matters most.

We are an AI‑first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10‑50% of additional revenue—and often all their profits—from the extra products or services they sell.

Rokt mParticle is widely recognized as one of the leading customer data platforms. Built on top of end‑to‑end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences.

Target total compensation ranges from $160,000 – $175,000, including a fixed annual salary of $115,000 – $120,000, an employee equity plan grant, and world‑class benefits.

• Build and maintain strong, trusted relationships with key stakeholders and decision‑makers within strategic accounts; act as the main point of contact and advocate for the customer.
• Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
• Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
• Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross‑functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
• Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.

• 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer‑adjacent platforms).
• Proven experience supporting high revenue, large‑scale, global customers, including senior stakeholder engagement and executive‑level communication.
• Strong ability to understand a customer’s business strategy and translate it into data‑driven success plans, platform adoption, and measurable outcomes.
• Excellent cross‑functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
• AI‑first mindset: you use AI tools and automation to improve efficiency and consistency while maintaining a high bar on customer experience.

• Become a shareholder – every employee has equity in the company.
• Enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc.) building AI fluency as a core skill.
• Catered lunch every day and healthy snacks in the office; optional gym membership.
• Generous retirement plan: 4% dollar‑for‑dollar 401K matching, fully funded premium health insurance.
• Dog‑friendly office, extra leave (bonus annual leave, sabbatical leave).
• Work with top talent and offices in New York, Seattle, Sydney, Tokyo, and London.

We are committed to building a diverse and inclusive environment. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.