Assc Dir-Customer Success Mgmt

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

• Demonstrated proficiency in partner success, customer success, alliances, or program management within complex, matrixed organizations
• Strong understanding of public sector procurement, partnering, and delivery models, including work with prime contractors, systems integrators, and resellers
• Proven ability to manage and influence senior stakeholders across Sales, Product, Legal, Solutions Engineering, and Delivery without direct authority
• Excellent communication, organizational, analytical, and execution skills with the ability to balance strategic thinking and operational rigor
• Demonstrated proficiency in artificial intelligence concepts, with hands‑on experience using AI tools to streamline workflows and enhance operational efficiency.
• Proven ability to implement AI‑powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.

• Bachelor’s degree in business, economics, finance, marketing, or a related field

The Associate Director, Partner Success is responsible for owning the post‑onboarding partner lifecycle for public sector partners, ensuring enablement, execution readiness, performance management, and delivery of successful customer outcomes.

• Lead onboarding and enablement for public sector partners, ensuring strong understanding of Moody’s solutions, value propositions, and priority government use cases
• Develop and deliver partner training, enablement materials, and Partner Success playbooks in collaboration with cross‑functional teams
• Serve as the primary point of contact for partners post‑onboarding, supporting active pursuits, deployments, and partner‑led customer engagements
• Track and manage partner performance against defined success metrics, including pipeline influence, execution quality, delivery outcomes, retention, and customer satisfaction
• Identify execution risks and coordinate cross‑functional support to address gaps in partner capability, capacity, or alignment
• Partner with Sales and Partnerships teams on joint go‑to‑market initiatives, account planning, and opportunity execution
• Coordinate internal resources to support partner‑led government deals, including procurement and contracting considerations
• Act as a trusted partner and customer advocate, providing strategic guidance aligned to public sector mission environments and workflows
• Ensure partner activities align with third‑party risk, compliance, security, and governance requirements in regulated environments
• Contribute to the development and scaling of Partner Success processes, governance models, and best practices

This role sits within Customer Engagement, a team focused on maximizing customer and partner value through purposeful engagement, strong cross‑functional collaboration, and disciplined execution. The team plays a critical role in scaling Moody’s public sector business while maintaining high standards of quality, compliance, and customer outcomes.

For US‑based roles only: the anticipated hiring base salary range for this position is $–$, depending on factors such as…