Senior Account Logistics Manager

Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping and storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.

Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping and storage of bulky and valuable items as easy as possible by providing an online and seamless experience.

We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

Your Role: As a Senior Account Logistics Manager at Convelio, you are a recognized shipping expert and a trusted business partner to some of our most strategic clients. You go beyond flawless execution: you grow our accounts, lead client conversations, and contribute to the operational excellence of the wider team.

You handle the most complex shipments end-to-end and act as a go-to expert for your peers, mentoring new joiners, driving structural improvements, and partnering with our Product, Tech, and overseas teams to shape how Convelio operates tomorrow.

• Advanced quoting: Accurately quote the most advanced projects — multiple artworks, multiple pick-ups and destinations, mix of custom quotes and algo, complex customs, supplier negotiation, high-value artworks.
• Complex projects: Lead complex projects from quote to delivery: containers, fairs, returns to Europe involving multiple pieces and countries, CITES shipments, extremely tight deadlines requiring precise crate pre-building and flight pre-booking.
• Margin control: Maintain strong control of margin across the shipment lifecycle, critically assessing trade-offs between quality of service and profitability, and escalating when needed.
• Incident management: Resolve incidents with full autonomy, working with restorers, insurers and clients and staying in charge of the shipment until it is fully resolved.

• Customized pricing: Create customized pricing set-ups for your clients based on their specific needs.
• Stakeholder expansion: Connect with additional stakeholders at your clients' organizations to broaden Convelio's footprint.
• Account development: Develop a deep understanding of your accounts' business to identify new areas where Convelio can further serve them (new segments, conversion opportunities, processes, online quoting, pricing increases).
• Business Reviews: Independently lead Business Reviews by preparing materials, discussing service levels, gathering client feedback and turning it into action.
• Relationship building: Build long-term, trusted relationships within client organizations (e.g., inviting clients to Convelio & Friend events, getting introduced to other teams).

• Become a go-to expert over time by taking on some of the most challenging procedures within the team.
• Knowledge sharing: Document new and advanced processes to share knowledge and continuously contribute to the team’s expertise.
• Training: Proactively support onboarding of new and recent joiners — through shadowing, training, or taking them to meet suppliers and clients.
• New suppliers: Identify new suppliers to expand our options and save margin, through client recommendations, market research, or mining past Convelio orders.
• New solutions: Drive innovative solutions (e.g., self-masterpak, auction house collectibles, aged inventory, consolidated shipping) from idea to a well-organized solution with clear processes and execution.
• Improved toolkit: Continuously improve the team toolkit — Notion pages, Front templates, internal documentation — to elevate operations for the wider team.
• Product partnership: Act as the go-to person for the Product and Tech teams: relay ground-level feedback and help shape future product development.
• Cross-office collaboration: “Grease the wheels” on collaboration with our Paris…