Client Onboarding Analyst

Location:

New York City & Fort Worth, Texas

Type:
Full-time

Department:
Corporate Function

eClerx is seeking a Client Onboarding Analyst for the client onboarding team. The Client Onboarding team plays a crucial role in ensuring compliance with Know Your Client (KYC) periodic refresh and remediation requirements. This team serves as the front line in engaging with clients to collect necessary KYC documentation, working closely with Global Corporate and Investment Bankers as well as Global Markets Sales.

The team's responsibilities include identifying and developing client connections, engaging client representatives to obtain documentation, and resolving client‑ and country‑specific documentation requirements in a timely manner. Additionally, the team stays up to date on global regulatory changes that may affect processes and seeks opportunities to enhance the client experience. In this role, the GCIB/GM KYC Business Support Manager will manage a range of administrative functions for a large, complex, and global organization.

Responsibilities include financial control, budgeting, personnel processes, audit compliance, and project coordination. The manager will consult with senior management to evaluate current methods and develop strategies for improvements. A thorough knowledge of the department's functional area and general bank policies is essential. The role requires strong leadership skills to drive cultural and people initiatives, manage employee engagement, and ensure effective communication across the global team.

The manager will also oversee vendor relationships, support capacity analysis, liaise with finance on budgets, and coordinate location strategies. Developing and implementing training programs for new and existing team members, facilitating business continuity planning, and documenting Outreach‑related processes are also key responsibilities. The role requires collaboration with various departments, including Banking, Sales, and HR, to support the GCIB and GM Client Outreach executives on routine and ad hoc requirements.

• Design and deliver cultural and people initiatives, driving a collaborative and output‑oriented culture.
• Lead employee engagement efforts across a global team, including organizing meeting routines and facilitating communication across the team.
• Manage org health, including partnering with HR on implementing a framework where deliverables are measured and monitored.
• Manage vendor relationships and ensure appropriate staffing coverage; facilitate resource onboarding and offboarding.
• Support periodic population and capacity analysis to ensure teams are able to deliver Outreach requirements across sectors, regions, and client types.
• Liaise with Finance on financial budgets and corporate forecasts.
• Coordinate and support our location strategy, including partnering with Corporate and Infrastructure Services.
• Develop and implement robust global training and readiness programs for both new and existing teammates.
• Facilitate global business continuity planning and business impact assessments as well as inter‑affiliate service relationships.
• Coordinate and document processes and formal guidelines as they relate to Outreach and associated FLU processes.
• Support the GCIB and GM Client Outreach executives on routine and ad hoc requirements.
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed.

• 1+ years of experience in a COO or business support role crossing multiple time zones within the financial services industry
• Working knowledge of Anti‑Money Laundering or Global Corporate Investment Banking lines of business preferred
• Ability to initiate and build strong relationships with all levels of the organization
• Excellent interpersonal skills for motivation, collaboration, and encouragement
• Professional demeanor demonstrating patience, composure, and a positive attitude
• Strong problem‑solving and decision‑making skills
• Flexibility and adeptness in handling multiple projects and adjusting to a changing environment
• Initiative to identify process improvements and…