Head of Business Development, Services; Partnerships & Innovation Org

Head of Business Development, Citi Services (Partnerships & Innovation Org) About the Partnership & Innovation Org:

Citi Services is at a pivotal moment, redefining how global institutions interact with financial platforms through data, intelligence, and seamless digital experiences. The Partnership & Innovation (P&I) organization encompassing Digital Assets, Client Advisory, Partnerships, Investments, and Innovation related Emerging Commerce is at the forefront of exploring new products, franchise and network growth ambition.

The Head of Business Development, Citi Services will define and operationalize a unified global strategy across Partnerships, Investments, and Emerging Commerce activities to reshape how Citi Services engages with the external ecosystem, drives new revenue streams, and accelerates internal growth. This leader will be responsible for creating a world‑class, integrated role that sources, executes, and manages strategic opportunities that deliver measurable business value, and works closely with various business organizations within Services.

This role will report to the Head of Partnership & Innovation, and will:

• Working with the various sponsoring teams, deliver on the strategic, execution, and value realization across investments, and partnerships for Services.
• Drive the commercialization of new technologies, turning exploratory efforts, POCs and strategic initiatives like sustainability into tangible business outcomes and revenue.
• Build and manage high‑performing, coordinated teams with expertise across strategic investing, partnership and innovation.
• Operate as a senior advisor to Services ExCo leadership on market trends, competitive positioning, and strategic growth opportunities.
• Lead a center of excellence that will industrialize our approach to ecosystem engagement at scale across one of the world's largest financial institutions.

• Strategic Investment Execution:
  Execute strategic investments using various financial instruments and manage capital deployment effectively.
• Investment Pipeline Management:
  Develop and maintain a robust investment pipeline aligned with strategic priority themes.
• Portfolio Growth:
  Drive balance sheet growth within the existing investment portfolio.
• Portfolio Optimization:
  Manage the investment portfolio to optimize book value and facilitate exits of end‑of‑life investments to reduce Risk‑Weighted Assets (RWA).
• Transaction Structuring:
  Enhance operating efficiency through strategic transaction structuring.

• Emerging Opportunities:
  Identify new commercial opportunities and revenue streams in emerging technology areas through proactive client engagement.
• Innovation and Growth:
  Drive Sustainable Finance Growth and Innovation by converting exploratory efforts around new technologies into tangible business outcomes.
• Data & Digitization Leadership:
  Assist the Platform & Data Services teams with digitization agenda to improve client experience, reduce errors, including the reduction of analog processes.
• Innovation Governance:
  Maintain and oversee the governance framework and playbooks for Proof of Concepts (POCs), fintech demonstrations, and co-creation sessions.

• Partnership Value Realization:
  Drive and realize significant value and financial benefits from identifying new strategic partnerships.
• Partner Performance Management:
  Establish a structure for sponsoring orgs to maintain and review a comprehensive set of Partner Profiles, including performance metrics (OKRs) and status, in collaboration with business leadership.
• Commercial Opportunity:
  Assist product teams to identify and track future revenue opportunities through strategic partner management and negotiation.
• Ecosystem Positioning:
  Work with Client Advisory Group to author and publish external thought leadership to position Citi as a partner of choice for fintechs and the broader ecosystem.

• Extensive experience in a senior leadership role within capital investing, corporate development, investment banking, M&A, and corporate strategy.
• Proven track record of leading complex, end‑to‑end deal negotiations with fintechs…