Sr. Field Sales Operations Manager

Location: New York

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description We are looking for a driven and analytically minded Sr. Field Sales Operations Manager to join Sprinklr's Revenue Operations team. In this high-impact role, you will be the operational backbone of our America’s sales organization — business partnering with our Divisional Vice Presidents and helping them shape their strategy to succeed in their business. Through optimizing processes, enabling data-driven decisions, and ensuring our field have the tools, insights, and systems, you will play a pivotal role in shaping our future.

You will partner closely with Sales, Finance, Marketing, and Customer Success to scale revenue operations in support of Sprinklr's continued growth.

Key Responsibilities Regional Sales Strategy & Execution Partner with AMER leadership to develop our field strategy for the region and alignment with our global team. This includes driving forecast calls, driving pipeline creation strategies, hygiene, accuracy, and discipline within our CRM.Design, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motion.

Lead weekly, monthly, and quarterly business review (Q ) preparation and reporting cadences.

Oversee our sales operating cadence matches our needs.

Revenue Analytics & Forecasting Collaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment.

Support annual planning for territory design, quota setting, and headcount modeling in collaboration with Finance and Sales Leadership.

Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more.

Systems & Tools Enablement Own and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other Rev Ops tools.

Identify, evaluate, and implement new technologies that improve seller productivity and pipeline visibility.

Ensure data integrity across systems and lead ongoing CRM hygiene initiatives.

Cross-Functional Collaboration Act as a strategic partner to Sales, Marketing, Customer Success, and Finance to align go-to-market strategy with operational execution.

Work with Sales Enablement to identify training gaps and support onboarding of new Account Executives and SDRs.Collaborate with Deal Desk and Legal on complex enterprise deal structures, approvals, and CPQ processes.

What You'll Bring

Required Qualifications 6+ years of experience in Sales Operations, Revenue Operations, or Business Operations at a B2B SaaS company.

Demonstrated expertise with Salesforce CRM (admin-level experience strongly preferred).Proven ability to build executive-level reports and dashboards; proficiency in Tableau, Looker, or similar BI tools.

Strong analytical mindset with experience in quota setting, territory planning, and funnel analysis.

Excellent project management skills with the ability to manage multiple priorities in a fast-moving environment.

Outstanding verbal and written communication skills; comfortable presenting to senior leadership.

Preferred Qualifications Experience supporting enterprise and strategic sales motions, including complex multi-stakeholder deal cycles.

Familiarity with tools such as Clari, Outreach, Gong, Zoom Info, or Lean Data.

Background working within a Unified-CXM,…