Senior Product Manager, Flights Search & Merchandising

Senior Product Manager, Flights Search & Merchandising

Location:

New York, New York | McLean, Virginia

Category:
Product
•

Experience:

Sr. Manager
• Primary Address:
New York, New York

We are looking for a Senior Product Manager to own the flights search and shopping experience at Capital One Travel. This dual‑mandate role blends product design, engineering, and commercial strategy to craft a best‑in‑class experience for cardholders, surfacing the right fares and itineraries while driving merchandising strategy—including private fare opportunities, carrier value propositions, and ancillary bundling. The goal is an experience that is both genuinely useful to travelers and commercially strong for the business.

In an AI‑first environment, the candidate will operate as a hands‑on practitioner, actively using AI tools to prototype, validate, and accelerate product development.

• Own the flights search, sort and merchandising roadmap from discovery through delivery, balancing traveler‑facing experience improvements with sort optimization, fare merchandising, and platform investments.
• Define and drive the product strategy for how flights are searched, sorted, and presented—ensuring results balance customer relevance with commercial value—and for how fares, carrier offerings, and ancillaries are merchandised throughout the booking funnel.
• Support the flights P&L, set targets, track key inputs, and deliver business results with the right quality and in a timely fashion.
• Partner directly with airline partnerships and commercial teams to understand the fare landscape, identify private fare and ancillary opportunities, and build products that surface the most compelling inventory to cardholders.
• Work within and help shape our AI agent environment—leveraging autonomous and semi‑autonomous AI workflows to accelerate development cycles, automate repetitive product tasks, and augment decision‑making.
• Collaborate cross‑functionally with engineering, design, data science, and commercial stakeholders to ship high‑impact features on a predictable cadence.
• Translate ambiguous business problems into clear product requirements, working with minimal information and iterating as you learn.
• Champion the customer by deeply understanding how travelers search for, evaluate, and book flights—and ensuring that understanding is reflected in every product decision.

• Delivers Business Results
  —focuses on key business inputs, delivers them with the right quality and in a timely fashion, is comfortable tracking and supporting a P&L, and makes trade‑offs that optimize long‑term value.
• Problem Solving
  —drives towards solutions in a thoughtful and creative manner, navigates complex, multi‑stakeholder environments, and finds a path forward.
• Technical Acumen
  —understands modern tech platforms and is credible with engineering partners; can engage in architectural discussions and evaluate technical trade‑offs.
• AI Fluency & Hands‑On Prototyping
  —has direct, hands‑on experience using AI‑powered development tools (e.g., Claude Code, Claude Cowork, or similar platforms) to rapidly prototype and validate product ideas, and is comfortable working in an AI agent environment.
• Commercial Sense
  —goes beyond UX and feature delivery to understand the economics behind the work, including fare strategy, inventory sourcing, and the relationship between customer experience and business value.
• Dealing with Ambiguity
  —thrives with limited information, takes initiative, frames problems with available context, and iterates toward clarity.
• Customer First
  —deeply understands travelers’ needs when searching for and booking flights—reducing cognitive load in search results and building confidence at the point of purchase—and shows passion and care for the people involved.
• Teamwork
  —excellent collaborator across product, engineering, design, and commercial teams; puts the team before the individual and operates with a community mindset.
• Simplicity
  —finds elegant, simple solutions to complex business and organizational challenges and resists over‑engineering.
• Communication
  —clearly articulates priorities, strategies, and trade‑offs to key…