Director, Business Operations & Strategy

Director, Business Operations & Strategy

New York, New York, United States

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,
Precision Mental Healthcare
, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the VP, Chief of Staff, this role will be responsible for strategically tackling the highest leverage business problems at any time. This function ensures the company delivers on organizational objectives in not only an efficient manner but with breakthrough results. This is a full-time position based in NYC. Occasional travel may be required for team events or meetings.
The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required.

• Leveraging data-driven insights and business intelligence from all parts of the business to help senior leadership and business owners make important decisions
• Parachuting into any problem area, digging in, and fixing it
• Helping build and drive processes by developing plans on how to best use resources including people, technology, capital and creating organizational structures, processes, and tools to achieve, measure and optimize outcomes
• Communicating and collaborating with various stakeholders to align and mobilize teams on the most critical company objectives and opportunities
• Continuously stay abreast of external trends, benchmarking, and best-in-class business practices to implement strategy, sustainable solutions

• On-time launch of a new product or process
• Market research and strategy recommendation within a certain time frame
• Manage projects to growth and sustainability company-level KPI targets

• 5 - 7 years experience, with experience in consulting, investment banking, or corporate strategy required; top tier consulting firm experience strongly preferred.
• 1 - 2 years of operating experience at hypergrowth start-up.
• Healthcare experience is a plus
• BA or BS degree, MBA a plus
• Critical Thinking and Analytical Rigor:
  Ability to deconstruct the most complex, messy problems into manageable pieces and generate actionable insights.
• Communication and Mobilizing Teams:
  Master communicators who provide clarity and confidence to energize teams and deliver unparalleled results.
• Creativity and Innovation:
  Challenge the status quo and think outside of the box to solve problems and break barriers in ways that have never been done before.
• Grit and Resilience:
  Maintain strength, command, and optimism in the face of competing priorities and people challenges to get the job done.

The target base salary range for this position is $177,200 - $221,500 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs…