Executive Operations Administrator​/Manager

Executive Operations Administrator/Manager

A dual-practice role for an exceptional generalist — equal parts trusted EA, project manager, and organizational force of nature.

Smile House Tribeca and JBL New York City are two of Manhattan's most distinguished dental practices, united by a shared philosophy: the mouth is the gateway to whole-body health. JBL NYC, founded over 35 years ago at 923 Fifth Avenue, is a benchmark for esthetic and restorative excellence. SMILE HOUSE Tribeca, at 55 Warren Street, is the next evolution of that vision — a fully integrated, diagnostics-forward practice built around the oral-systemic health model, advanced technology, and a deeply human patient experience.

Our Founder and Chief Clinical Officer is a nationally recognized dental innovator, NYU faculty member, patent holder, and leading voice in the oral-systemic health movement. Alongside our practice, the GLO Good Foundation — a 501(c)(3) co-founded by our Founder — runs active humanitarian dental missions in Eleuthera, Bahamas, and the organization continues to grow its philanthropic footprint.

We are seeking a highly capable Executive Operations Coordinator to provide direct, high-trust support to both Co-Founders and to serve as an operational backbone across our two NYC locations. This is not a traditional administrative role. It is a dynamic, relationship-driven position that demands sharp judgment, genuine warmth, and the ability to hold complexity — managing people, projects, and priorities simultaneously without losing composure or quality.

The right person is a natural organizer who thrives on being the person that helps make everything work. You are energized by a high-achieving, mission-driven environment. You are equally comfortable managing a complex travel itinerary, preparing a briefing for a board meeting, liaising with a nonprofit partner, or following up on a patient coordination matter — sometimes all in the same afternoon.

You will report to the Head of Operations / Chief of Staff, and will work in close daily partnership with both Co-Founders. You will interface regularly with practice managers, clinical leads, legal counsel, external partners, and vendors across both locations.

• Manage complex, multi-layered calendars for both Co-Founders across two practice locations — anticipating conflicts, protecting strategic time, and adjusting dynamically to shifting priorities
• Coordinate all travel logistics, including scheduling, reservations, and pre-trip briefing materials
• Prepare agendas, meeting notes, briefing documents, follow-up summaries, and correspondence on behalf of leadership
• Screen and triage communications, ensuring nothing falls through the cracks and that high-priority items are surfaced immediately
• Serve as a trusted point of contact for internal team members, patients, vendors, and external partners on behalf of the Founders

• Own and advance cross-functional projects spanning clinical operations, marketing, technology, legal, and financial work streams, as well as support for the GLO Good Foundation and philanthropic efforts
• Translate strategic priorities into clear project plans with owners, timelines, and milestones — and hold the team accountable to them
• Track open action items and decisions across multiple simultaneous initiatives; follow up relentlessly without being asked
• Support preparation of operational reports, board materials, partner presentations, and strategic summaries

• Coordinate cross-location operational logistics, ensuring consistency and excellence across Smile House and JBL NYC
• Assist with onboarding workflows, HR processes (including hiring, onboarding, ongoing personnel support and more), and team communications in partnership with practice managers and executive leadership
• Liaise with patients in a professional, high-touch capacity as directed — supporting the gold-standard experience that defines both practices

• Provide operational and administrative support to the…