Engineering Manager Onboarding

About Pivotal Health

Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.

Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools.

Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.

Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.

We're hiring a hands‑on Engineering Manager to lead the Growth & Onboarding team at Pivotal Health. This team owns the systems and experiences that sit at the earliest and most visible part of the customer lifecycle like onboarding flows, customization tooling, benchmarking tools, and the surfaces that support sales and marketing in bringing new providers onto the platform.

This is a high‑visibility role with real cross‑functional scope. You'll work closely with product, sales, and marketing, not just engineering, and you'll be building a team from the ground up as the Growth & Onboarding function gets staffed. The right person brings strong customer experience instincts, knows how to lead a mix of backend and full‑stack engineers, and can shape how a new team operates from day one.

This is a true player‑coach role. You will write code, drive delivery, and raise the bar for engineering quality today while also developing the team and establishing a strong product‑engineering mindset as we scale.

What You'll Do

• Stand up and shape a new team: Help define how the Growth & Onboarding function operates (hiring, rituals, ways of working, and engineering culture) as the team gets staffed and ramps up.

• Lead as a player–coach: Contribute code, perform design reviews and PRs, and guide technical strategy while supporting the growth and effectiveness of the team.

• Own the Growth & Onboarding surface: Take end‑to‑end engineering ownership of the systems that onboard new providers, power customization workflows, support benchmarking, and enable the sales and marketing motions that drive Pivotal's growth.

• Partner cross‑functionally with product, sales, and marketing: This team is a key customer touchpoint. You'll collaborate closely with stakeholders across functions to understand what providers need earliest in the lifecycle and translate that into engineering execution.

• Guide customer‑facing engineering: Bring a strong sense of customer experience to a team building high‑visibility, provider‑facing workflows. Help the team make good tradeoffs that serve both the customer and the business.

• Drive execution and delivery: Own the engineering side of delivery (sprint planning, standups, retros, prioritization) ensuring the team ships consistently and learns from each cycle.

• Translate ambiguity into clarity: Take loosely defined problems and break them down into clear, achievable work with well‑understood tradeoffs and success criteria.

• Build lightweight process and rituals: Establish and evolve team workflows that improve focus and predictability without unnecessary ceremony.

• Support and grow engineers: Coach engineers on execution, communication, and ownership across both IC and managerial tracks.

Who You Are

• Bachelor's degree in STEM preferred; additional experience in lieu of a degree is also accepted

• 6+ years of professional software engineering experience, including recent hands‑on backend work

• 2+ years of experience managing and developing engineers

• Experience standing up or significantly shaping a new team or function, not just inheriting an established one

• Strong product orientation with a genuine…