Business Relationship Manager

Job 152755 - Business Relationship Manager - New York, NY

Savory has been revolutionizing food on-demand as New York City’s first delivery-only restaurant. We offer a dynamic work environment with a focus on sustainability, local sourcing and technological innovation.

You are responsible for maintaining the quality and consistency of contact to the existing client base created by the BDM. You will be the main liaison and will provide the utmost in customer service and aims to become a trusted advisor in all things Savory. The main focus of the RM is to create an environment of consistent and repeat orders that will become the basis for all Savory revenue.

• Sets bold aspirations and a clear vision for the development of the relationship
• Works in tandem with the BDM to retain up to 90% of Savory’s current client roster
• Sets and executes a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in
• Develops long term client relationships through entertainment, face to face meetings and setting up client events
• Creates, manages, and leads the team, providing appropriate coaching and mentoring along the way
• Is perceived as a thought leader by senior client executives. Facilitates the development of a vision for the overall success of the company, business area, or function
• Understands conflict resolution and works expeditiously to resolve any and all issues immediately to the clients satisfaction
• Identifies, mobilizes, and delivers into the relationship the right people, solutions, resources, and ideas from across the firm
• Successfully undertakes long term contract negotiations, ensures financial success, and monitors quality

• A self‑starter with a track record of successful, sales development at multiple seniority levels within an organization
• Experience with start-up environments and highly-transactional models
• Ability to interact effectively with all levels of management and with multiple departments including sales, marketing, events, HR, and executive offices
• Excellent interpersonal and organizational skills
• Ability to train, coach, and mentor Business Development Reps and interns