Client Solutions Manager

Client Solutions Manager – Progyny

Progyny is looking for a motivated Client Solutions Manager to support internal and external stakeholders throughout our benefit implementation process. The Client Solutions Manager will be responsible for facilitating smooth client implementations that exceed our clients’ expectations.

• Drive smooth existing client implementations, plan year roll over activities and off‑peak projects.
• Facilitate and maintain relationships with internal and external partners, including managing integrations with client‑specific partners (carriers and vendors) that support a collaborative partnership and positive continuous client and member experience.
• Project manage effectively by using advanced problem solving and critical thinking skills.
• Ensure elevated level of client, consultant, and partner satisfaction by maintaining an elevated level of communication, including identifying, communicating, and mitigating risks to projects and client implementations.
• Communicate organizational processes both internally and externally (within the team, across departments, with external parties).
• Support internal and external resource training and readiness prior to go‑live.
• Complete and update implementation project plans and benefit grid in CRM system.

• Minimum four years’ experience in a similar role with a proven track record of success.
• Experience working in a healthcare/benefit environment preferred.
• Bachelor’s degree required.
• PMP Certification or similar certifications are a plus.
• Demonstrated implementation management skills including leadership, communication, customer management, and project management.

Must be based in the United States and authorized to work in the United States without the need for sponsorship now or in the future. Progyny is unable to provide visa sponsorship for this position.

Progyny is a global leader in women’s health and family building solutions, trusted by leading employers, health plans and benefit purchasers.

• Family‑friendly benefits:
  Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group.
• Menopause and midlife care.
• Health, dental, vision and life insurance options for employees and family.
• Free in‑person, virtual and text‑based mental health and wellness support.
• Paid time off, including vacation, sick leave, personal days and summer flex time.
• Company equity.
• Bonus program.
• 401(k) plan with company match.
• Access to on‑demand legal and financial advice.
• Learning and development programs to help you grow professionally and a mentorship program.
• Company social events, annual volunteer day and donation matching.
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office.

In compliance with New York City’s Wage Transparency Law, the annual salary range for NYC‑based applicants is $80,000 - $95,000.

Progyny is a proud Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e‑mail to