Director, Business Transformation and AI

Job Description

Cozen O'Connor is seeking a Director of Business Transformation & AI to play a central role in shaping the firm’s business operations. You will work closely with senior administrative and firm leadership to redesign how work gets done, deploy AI-enabled solutions, and help build a future‑ready operating model.

This is a highly visible, high‑impact enterprise role for someone who enjoys working on complex systems, designing practical solutions, and partnering with senior leaders to translate strategy into sustained operational change.

• Design and help operationalize new workflows, processes, and operating models across business operations, in partnership with business operations leaders.
• Identify opportunities to simplify and modernize how work gets done, including where AI and automation can improve speed, quality, consistency, or scalability.
• Apply structured problem‑solving and process design approaches in complex, cross‑functional environments.

• Identify high‑impact opportunities for AI and other advanced tooling within the firm’s business operations, particularly in high‑volume and repeatable processes.
• Lead pilots and full‑scale rollouts of AI and other emerging technologies for business operations, with a focus on strong process design, data readiness, and change management strategies.
• Assess data availability, quality, and structure as part of workflow redesign and AI‑enablement efforts, and work with relevant teams to address gaps.
• Collaborate closely with IT and other administrative leaders to define software business requirements, evaluate tools, and support implementation.

• Lead and support initiatives that span multiple departments, serving as a connective force across administrative functions.
• Translate strategic priorities into well‑structured plans with clear deliverables, timelines, and accountability structures.
• Work with business leaders to support adoption of new workflows and tools, ensuring changes are practical and embedded in day‑to‑day operations.

• Contribute to long‑term planning for how business operations should continue to evolve to support the firm’s strategy.
• Monitor trends in legal operations, professional services operating models, and AI‑enabled business processes.
• Help establish processes, metrics, and governance that support continuous improvement across the firm.

In the first 18–24 months, success in this role will include:

• The redesign and implementation of several high‑impact, cross‑functional business operations workflows that are meaningfully improved.
• The successful deployment of AI‑enabled tools that are embedded in day‑to‑day operations, not just piloted—supported by clear ownership, governance, and adoption plans.
• Strong partnership with senior stakeholders, reflected in clear decision‑making structures, aligned priorities, and sustained follow‑through.
• The establishment of repeatable approaches, metrics, and governance that support continuous improvement across business operations.

• 5‑10+ years of experience in management consulting, business operations, or transformation.
• Demonstrated ability to analyze, redesign, and implement complex processes, workflows, and systems.
• Strong understanding of how AI, automation, and modern technology can be applied to business operations.
• Proven experience leading cross‑functional initiatives from concept through execution and adoption.
• Excellent analytical, communication, and stakeholder‑management skills, including experience working with senior leaders.
• Ability to operate effectively in a complex, matrixed environment with multiple stakeholders.
• Experience in a law firm, consulting firm, or other professional services organization.
• Background in operational excellence methodologies (Lean, Six Sigma, etc.).
• Knowledge of business operations functions such as Finance, Marketing/BD, IT, HR, or related areas.
• Experience with enterprise business systems (e.g., finance systems, CRM, workflow tools, document management).