Technical Account Manager, Logistics

Overview

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

We’re looking for a dedicated Technical Account Manager (TAM) who will collaborate closely with our Logistics customers, guiding them in effectively operating Altana's platform. As a TAM, you’ll drive user adoption, product enablement, and value realization, ensuring overall customer success. You’ll be our customers’ champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). You’ll also contribute to developing pipelines for product usage, upselling, and cross-selling expansions.

• Manage strategic accounts across the world’s largest logistics service providers, driving measurable impact through stakeholder alignment, adoption, and growth across global operations.
• Drive onboarding and adoption for new users, ensuring they harness the full potential of Altana’s offerings.
• Assist customers with in-depth analysis to optimize their experience and results.
• Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
• Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to deliver value and relay feedback to the appropriate teams.
• Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.
• Collaborate with Account Executives to identify and capitalize on expansion opportunities and turn them into reality.
• Effectively synthesize and communicate feedback to the product team.
• Collaborate with the implementation engineering team to ensure successful delivery and work with the sales engineering team to identify and prioritize growth opportunities.

• 5+ years of account management experience, working with logistics customers (3PLs, cargo, freight, etc.).
• History of successfully expanding accounts year over year.
• Strong understanding of SaaS financial metrics to make data-informed decisions.
• Open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
• Experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow-through to fast-moving environments.
• Willing to learn data fusion and machine learning concepts and effectively communicate product value to technical and commercial audiences.
• Ability to establish positive relationships, influence others, and communicate clearly with excellent interpersonal skills, balancing approachability with persistence.
• Good judgment and willingness to dive into the nitty-gritty to achieve team objectives.

This role is based in Brooklyn, NY, USA with hybrid work flexibility and candidates must be within commuting distance from our Williamsburg office.

$125,000 - $150,000 USD

• Flexible Time Off:
  Altana’s Flexible Time Off policy to maximize work-life balance.
• Parental Leave: 14 weeks for non-birthing, adoptive, and foster parents and up to 26 weeks for birthing parents, paid at 100% of base salary.
• Health Benefits:
  
  Medical, vision, and dental benefits with employer contributions; high deductible health plan is 100% employer paid with HSA contribution; FSA option available.
• Supplemental Benefits:
  Life, short- and long-term disability, and AD&D insurance at no cost.
• 401(k) Savings:
  Fidelity 401(k) retirement plan.
• Commuter Benefits:
  Pre-tax funds for public transit or parking.
• Wellness:
  Free Calm premium subscription for meditation, sleep, and mindfulness.
• Pet Insurance:
  Wishbone insurance and Total Pet vet service/telehealth discounts.
• Employee Assistance Program:
  Free confidential personal support.
• Dependent Care FSA:
  Pre-tax funds for childcare expenses.

The recruiter assigned to this role can share more information about compensation and benefits during the hiring process.

• Trust:
  We keep our word, meet commitments, and hold ourselves accountable to deliver results for customers and partners.
• Resilience:
  We adapt, support each other, and stay…