Senior Program Manager- Digital Education

Work Location: New York City (Hybrid). Must Reside in the New York tri‑state area within the U.S.

Salary: $85,000/yr. – $105,000/yr. Commensurate with experience

Grameen America is a nonprofit microfinance organization dedicated to helping low‑income women entrepreneurs build businesses to enable upward financial mobility. We envision an inclusive society in which all entrepreneurs, regardless of gender, race or income, have access to fair and affordable financial services. We provide affordable capital, credit‑ and asset‑building, education and peer support to enable our members to boost their business income, create jobs and transform communities.

Founded by Nobel Peace Prize laureate Muhammad Yunus in 2008, Grameen America is now the fastest growing nonprofit microfinance organization in the U.S., having achieved tremendous milestones in its first 16 years of operations, investing in 250,000 low‑income women entrepreneurs while demonstrating measurable impact.

This role will lead the creation of a new digital education and coaching experience that is mass personalized for our members. This role will take this initiative from ideation to design to rollout. A rewarding pathway for proactive and curious minds that seek to make material impact in the field of economic development while also advancing upwards in your career. If you have a bias for action, like out‑of‑box thinking and want leadership exposure – this is the right role for you!

Grameen America delivers its microfinance programs through a national network of branches comprised of front‑line field service personnel. The Education & Health team helps accelerate the financial mobility of our entrepreneurs through a two‑pronged approach. Firstly, our team of field educators educate our members across multiple topics on a regular cadence through live channels. We also help our members navigate the health, social and financial system to meet their needs.

Second, we are investing in our custom mobile app that can deliver technical assistance and education through personalized pathways by leveraging the power of AI and innovative digital education models.

• Lead discovery with members and stakeholders to identify the relevant delivery model of an effective and impactful education program for our entrepreneur members. This includes researching various models, conducting a member‑needs assessment, and proposing the model of coaching/education/learning/navigation.
• Design the criteria, methodology and pathways for segmentation and personalization.
• Design gamified and engaging offerings to ensure high usage.
• Own the short, medium, and long‑term roadmap for the mass personalized digital education program, prioritizing features that drive member engagement and business growth.
• Collaborate closely with the field educators, product and engineering teams, program strategy team to design, pilot and launch the digital education offering, ensuring alignment with member needs and organizational goals.
• Translate feedback and insights into actionable requirements, guiding the development of MVP features and iterating based on user experience.
• Launch the offering and lead the go‑to‑market strategy.
• Continue to build out and expand the program post‑launch. This is an ever‑evolving and ever‑improving offering so keep updating pathways, models, content, etc. based on continuous member feedback and impact metrics.
• Manage content and create content where necessary. Work with partners and vendors to create content that is relevant and friendly for our members.
• Serve as a partner and advocate for members, supporting their journey and business growth within the Grameen network.

• Manage secondary channels that complement our main two education & health delivery channels. These include online workshops, special events, social media, newsletters, in‑person offerings, referral opportunities etc.
• Help identify and cultivate partnerships for engagement with secondary channels.
• Perform other related duties as assigned. We’re a…