Manager, Wage & Compliance

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we’re committed to always doing the right thing. As one of the fastest-growing hospitality brands, we’re all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities.

As a member of the #Shack Fam, you’ll have access to hands‑on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

The Manager, Wage & Hour Compliance is responsible for the operational execution, administration, and continuous improvement of Shake Shack’s wage and hour and scheduling compliance programs. This role translates enterprise compliance strategy into scalable processes, audits, training, systems enhancements, and operational practices that support adherence to federal, state, and local employment laws.

Reporting to the Senior Manager, Compliance, the Manager serves as a manager‑level independent contributor and program lead overseeing the day‑to‑day administration of wage and hour auditing, predictive scheduling / Fair Workweek compliance, and other compliance‑related initiatives. This role leads cross‑functional execution and partners closely with Operations, People Resources, Legal, HRIS, and Technology to identify compliance risks, drive corrective actions, and support organizational readiness for evolving regulatory requirements.

The Manager plays a critical role as the program lead in ensuring these compliance programs are administered consistently, efficiently, and in accordance with company policies and applicable laws, while driving accountability through influence rather than direct people management.

• Hybrid – 3x week (New York Support Center, 225 Varick St., New York, NY)
• Hybrid – 3x week (Atlanta Support Center, 2 Ballpark Center, 800 Battery Ave SE Atlanta, GA)

• Develops and manages enterprise wage and hour audit programs designed to monitor compliance across multiple jurisdictions and multiple topics – meal and rest, minors, timekeeping, scheduling, overtime.
• Establishes scalable audit methodologies and reporting mechanisms that efficiently identify compliance risks at scale.
• Analyzes audit findings, identifies root causes, and develops corrective action plans with operational and cross‑functional partners.
• Develops and maintains compliance scorecards, dashboards, and key performance indicators to monitor program effectiveness and identify emerging risks.
• Provides regular reporting and trend analysis to People Resources and Operations leadership.
• Recommends process, policy, system, and operational enhancements to strengthen compliance and reduce risk.
• Creates and delivers training, communications, and educational resources based on audit findings and emerging compliance trends.
• Supports regulatory requests, audits, investigations, and other compliance‑related inquiries.
• Serves as primary point of contact for day‑to‑day manager inquiries.

• Oversees administration of Predictive Scheduling and Fair Workweek compliance programs.
• Maintains audit tools, certification programs, job aids, and e‑learning content to ensure alignment with current legal requirements and company practices.
• Recommends process, policy, system, and operational enhancements to strengthen compliance and to create operational ease of execution.
• Conducts ongoing compliance reviews and supports remediation efforts where opportunities are identified.
• Partners with Operations to ensure consistent understanding and execution of scheduling requirements.

• Partners with HRIS, Technology, and Operations Support teams to test, validate, and implement compliance‑related system enhancements and legislative updates.
• Participates in requirements gathering, user acceptance testing (UAT), rollout planning, and change management…