Operations Intelligence Manager; NYC

Operations Intelligence Manager (NYC Based) - Contract About this position

About Chartis Interactive

We are a Design, Marketing and Technology Consultancy that promotes positive working relationships through collaboration and encourages high standards of conduct and work performance. Our values help define our culture through a variety of team perspectives, backgrounds and the ongoing support of innovation across all the solutions we provide to our Clients. We also provide a full career development program aimed at improving the skill sets and capabilities of all our employees.

Location: New York City based. 3-4 days/wk working in-office at the client-site. Other days will be remote. 40 hours per week.

Job Type: Contract Opportunity

Chartis is looking for an Operations Intelligence Manager. This is a critical, hands‑on role combining the functions of a BI analyst and a project manager working directly with one of our clients. It is focused on the client’s internal business and growth team performance, requiring a highly organized, analytical, and detail‑oriented individual to ensure data‑driven decision‑making across Marketing, Creative, Partner Recruiting, Partner Onboarding, Partner Success, and Business Operations functions.

As a liaison across the client’s team, you will track operational metrics including campaign and event delivery and performance, creative production, project timelines, sales goals, budget usage, and print volumes. You will ensure required information—such as marketing event reports, sales reports, and delivery milestones—is captured accurately, consistently, and on time. A key responsibility is developing and managing recurring reports that summarize program performance, operational efficiency, and business impact.

The ideal candidate is a strong communicator with a process‑improvement mindset, capable of identifying bottlenecks, improving data‑entry practices, and using business performance data to tell a compelling story. They excel as an analytics translator for business stakeholders and are an especially strong systems thinker.

This role reports to the client’s head of business operations and is specifically responsible for helping the organization understand how the business is functioning operationally; it does not receive analytics requests and build dashboards for everyone.

Objective: Establish scalable operational reporting frameworks and business review processes for marketing campaigns and events, ensuring consistent visibility into performance, outcomes, operational impact, and organizational learnings.

• Coordinate recurring campaign and event reporting processes across Marketing, Product Analytics, Operations, and Events teams.
• Develop standardized reporting frameworks, templates, and operational review processes for marketing campaigns, institutional activations, visitor engagement initiatives, conferences and industry events, and internal operational events/programs.
• Partner with Marketing leadership to consolidate campaign readouts, standardize KPI presentation, improve reporting consistency, and ensure actionable insights are surfaced to leadership.
• Build systems and processes that enable event managers and stakeholders to track event goals and outcomes, maintain reporting compliance, capture operational learnings, and measure effectiveness consistently across events and regions.
• Coordinate weekly, monthly, and quarterly reporting inputs related to campaigns and events.
• Identify opportunities to improve reporting efficiency, visibility, and organizational learning across marketing and event operations.

Objective: Provide operational oversight, reporting governance, and strategic coordination for partner lifecycle analytics and Salesforce reporting infrastructure across Sales, Onboarding, Partner Success, and Operations teams.

• Serve as the primary operational stakeholder for partner lifecycle reporting and Salesforce analytics workflows.
• Partner with Salesforce agencies, internal stakeholders, and leadership teams to shape dashboard…