Manager, CRM

Who We Are
FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

The Manager, CRM is a member of the Corporate Global CRM team dedicated to FTI’s largest business segment, corporate finance. The role acts as a liaison between the CRM and Marketing functions within the Corporate Finance business segment and requires a strong technical and business background in sales operations, business intelligence insights and reporting, and BD tools like CRM.

• Develop, execute, optimize and maintain the processes and procedures within the CRM that support Corporate Finance & Restructuring’s strategy and priorities.
• Manage and increase adoption of BD tools to maximize opportunities and client relationships and generate revenue for the Corporate Finance segment globally.
• Develop onboarding and ongoing training of BD tools for Corporate Finance segment users to raise awareness and increase adoption and engagement.
• Generate pipeline reporting and business intelligence, coordinating with the Corporate Finance team where necessary, proactively and in response to ad hoc requests from stakeholders.
• Partner with the VP of Marketing in Corporate Finance to establish KPIs, measurement, reporting and insights plans.
• Research and analyze CRM/finance data to support BD account planning, campaigns, and activities.

We are committed to investing in and supporting your professional development through a range of programs that foster leadership, growth and development opportunities. You will receive continuous learning and individual skill–development support through on‑the‑job learning, self‑guided professional development courses and certifications, and you will be assigned a dedicated coach for regular coaching sessions and advocacy for your professional growth. As you progress, tailored programs are offered for critical professional milestones.

• Bachelor’s degree in Computer Science, Business or closely related field.
• 5+ years of professional experience in Sales operations, business intelligence, and/or CRM.
• Ability to travel as needed.
• Applicants must be currently authorized to work in the United States on a full‑time basis; no visa sponsorship provided.

• 3+ years of intermediate‑level PowerBI experience with complex reporting and semantic model development.
• 2+ years of related experience with Salesforce or equivalent CRM.
• 1+ year of SQL and/or Python script coding or equivalent educational training.
• Experience in an analytical, marketing, client development or business development role strongly preferred, with experience using Salesforce CRM or equivalent, Board Ex or Exec Atlas, Linked In or similar databases, and/or marketing automation platform.

#LI‑TL1 #LI‑Hybrid

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance or regulation.

Compensation:
Minimum Pay: $116,500, Maximum Pay: $204,000. The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.