Deployment Strategist, Enterprise

Make the deployment stick, expand, and become the operating model.

New York City Full time On-site Deployment

Build the infrastructure that keeps grandma home.

Home care runs the way it has for forty years: manually, by humans, on phone calls. Every referral fielded by a coordinator on the other line. Every shift filled by a scheduler with a spreadsheet.

By 2030, 80 million Americans will be over 65. The largest home care agencies in the country are betting they can answer that demand by deploying AI agents across hundreds of branches.

Home care runs on people doing the hardest job in any industry: scheduling, coordinating, covering, and fielding calls at 2am without software that was ever built for them.

We've done the job. Our team has worked the shifts, taken the calls, and logged the late nights that schedulers live through every day. We built from inside the problem.

Strong opinions. High bar. No interest in doing things the easy way when there's a better one.

Engineering at Ramp and Datadog. Trading infrastructure duct and operations at Reddit, Uber, and Crowd Strike. Early teams at healthcare AI companies Tandem and Tennr. Former founders who've built and sold companies before this one.

• Customer first. The patient, the caregiver, the agency. When a decision requires a tradeoff, their experience wins.
• High velocity. Speed and direction. We move fast because patients are waiting.
• Extreme ownership. Own the outcome, not just your tasks. Drive the result, elevate when blocked, and accept accountability.
• Care. About your craft, your teammates, and the families depending on what you build.

You're the operating half of a two-person deployment unit: one FDE, one Deployment Strategist, jointly accountable.

You own everything the FDE does not: the relationship, rollout, change management, and outcome. You embed with the agency and earn trust from the owner down to the after‑hours coordinator.

Deployment is how Zingage builds its reputation. Every expansion, referral, and product decision traces back to what happened in the field.

• Run structured discovery across every department: shadow coordinators, interview branch managers, and map how work actually flows.
• Own the weekly working group: set the agenda, drive action items, and hold internal and customer stakeholders accountable.
• Stay close after go‑live as first contact for the agency, own the issue queue, and triage before anything reaches the FDE.
• Deliver the Q  every quarter: own the numbers, narrative, and executive sponsor conversation.
• Run training and change management so the workflow sticks after you step back.
• Build the playbook and feed the product by translating recurring friction into prioritized feedback.

• Deployment ownership. You've run engagements end‑to‑end, not just to go‑live but to adoption.
• Operational intelligence. You can walk into an agency and figure out how it actually works.
• Executive range. You can Q  with a COO and train a frontline coordinator in the same week.
• Product translation. When you see the same friction three times, you write it up and follow through.
• 3–5 years in implementation, deployment, or a TAM or engagement manager role. Strong writing. Comfortable in technical conversations without being the engineer.
• Intro call: 30 minutes with Deployment/Product Lead.
• On‑site: present your case findings as if running a Q  with an executive sponsor. Strong candidates receive an offer the same day.

• Competitive base and meaningful equity. If this works, it should work for you.
• Equipment stipend: whatever setup makes you fast.
• Luxury gym membership in NYC. We work in health care — yours counts too.
• Daily lunch, and dinner when work runs past dark — big fan of late‑night jams!
• Time off as needed. We measure output, not hours at a desk.
• Happy hours, poker nights, and builder events in our Soho office.
• Snacks in office, including team favorites like Gruns gummies, sardines, protein bars, and midday froyo runs.

Our promise: real ownership, hard problems, and work that ends up in someone's home. If that's what you're looking for, let's talk.

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