Field Services Specialist; Northeast

Job Summary

Under supervision, implement a program to support client adoption and adherence to operational procedures. Contribute to efforts to expand program reach within a designated territory. Assist sales partners with onboarding new clients, ensuring smooth integration, managing material collection, and overseeing overall program performance.

• Oversee preparation and shipment of materials, ensuring quality and recommending process improvements.
• Identify reprocessable items and advise stakeholders on cost‑saving opportunities.
• Provide on‑site support, addressing questions and optimizing workflow.
• Educate and train staff on program value and best practices.
• Conduct regular facility visits and support new client onboarding and program launches.
• Prepare reports and use data to drive targeted education and program growth.
• Manage service schedules and obtain purchase orders for reprocessed items.
• Lead training sessions for clinical staff to promote program adoption.
• Develop and monitor implementation plans, coordinating with internal teams and clients.
• Build strong relationships with clients and internal partners to ensure program success.
• Gather feedback, resolve issues promptly, and support operational needs as required.

• Bachelor’s degree and at least 2 years of sales or customer service related experience, OR high school diploma or equivalent and at least 4 years of sales or customer service related experience.
• Additional experience developing presentations for various audience levels.
• Willing to travel at least 50% of the time for business purposes (within state and out of state).
• Position may require lifting and pushing boxes that weigh up to 20 lbs.

• Annual salary range: $50,000.00 – $75,000.00, with bonus and/or incentive eligibility.
• Competitive total rewards package, continuing education & training, and opportunities for growth within a global organization.
• Health insurance, life and disability coverage, 401(k) contributions, paid time off, and Employee Assistance Program for employees working 30 or more hours per week.
• For part‑time employees (