Customer Success Manager

We are looking for a highly motivated and hard‑working professional to join our Customer Success Team specializing in Real‑Time Solutions.

• Clearly define business outcomes and success plans to capture and track customer objectives, milestones, risks, and success metrics.
• Educate customers on how to use LSEG enterprise platforms, content, and technologies tailored to use‑case needs.
• Monitor usage, account health, and growth opportunities to create actionable insights and strategically pivot as necessary.
• Seek out organic business expansion opportunities (up‑sell / cross‑sell) in collaboration with LSEG business development partners.
• Ensure customers derive maximum ROI from LSEG services and solutions, utilizing the full extent of their licenses/contracts.
• Build, maintain and leverage strong relationships with business decision makers and users within each account to gather customer intelligence and influence adoption.

• Effective customer onboarding and enablement activities.
• Strong, trusted relationships across customer organizations.
• Proactive management of retention risks.
• Contribution to account retention and growth in partnership with Sales.
• Participation in continuous improvement of the Customer Success function.

• 3‑5 years of commercial experience in B2B consultative selling/support, preferably in a SaaS company.
• Knowledge of financial content and the financial services industry.
• Confidence engaging with a broad range of roles from market data managers, developers, application owners, data scientists to c‑level executives.
• Ability to map a customer’s business needs to product solutions.
• Comfortable working in a fast‑paced and evolving environment.
• Collaborative, proactive, and customer‑focused approach.
• Strong communication and presentation skills, with the ability to adjust messaging for different audiences.
• Ability to travel to customer sites when required.
• Bachelor’s degree required.
• Experience with real‑time infrastructure, market data workflows, cloud technologies, APIs and/or coding is an advantage.

LSEG offers a competitive base salary of $97,500 - $162,500, variable incentive compensation, and a comprehensive benefits program that includes annual wellness allowance, paid time‑off, medical, dental, vision, health savings accounts, and 401(K) match among other perks.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability, or any other basis protected under applicable law.