Operations Manager

GS2 | On behalf of Upway | Brooklyn, NY (On-site)

The Opportunity:

What You’ll Do

Are you a builder who thrives on turning complex processes into scalable systems?

This is a high-impact, high-ownership role for an operator ready to build the core engine of a high-growth organization at the heart of the mobility revolution.

Backed by prestigious global investors including Sequoia Capital, Upway is scaling its US footprint and looking for an execution-focused leader to join the team at the New York UpCenter in Brooklyn.

As the Central Operations Manager US, you will:

• Scale Subscriptions: Take full end-to-end ownership of the US subscription program, scaling it by 20x by 2027.
• Drive the Non-Electric Bike Initiative: Own, run, and scale the logistics and sourcing pipeline to process.
• Expand Revenues: Launch and manage new services like maintenance plans with external partners.
• Manage Physical Supply Chain: Support local UpCenter Leads with critical cost-reduction initiatives focused on packaging and spare parts inventory.
• Drive with Data: Dive deep into various operational metrics to identify root causes, reverse-engineer solutions, and optimize financial efficiency.

The Upway team operates with high intelligence, high energy, and high integrity. The ideal candidate is a unique blend of analytical horsepower and a relentless drive to execute.

• Experience & Ambition: 1–3 years of experience in Operations, Finance, Consulting, or an equivalent fast-paced environment.
• Academic Background: A strong academic foundation in engineering, finance, business, or a similar quantitative discipline.
• The Startup Mindset: A strong bias for action, high judgment, and a hands-on approach to problem-solving. You thrive in unstructured environments and turn scrappy processes (like Google Sheets and Zapier) into productized systems.
• Industry Alignment: A genuine passion or interest in the cycling and sustainable mobility industry is highly preferred.

• Massive Impact & Autonomy: Operate with a high level of autonomy on promising new services where you can take on as much responsibility as you can handle.
• Competitive Compensation: A strong base salary of $110k–$130k supplemented by an annual performance bonus based on company success.
• Compelling Equity: Gain a significant stake in our growth with 2K Stock Options plus a $12k annual equity equivalent package.
• Top-Tier Benefits: Comprehensive healthcare coverage, 401K company participation, parental leave, a monthly phone allowance, an unlimited vacation policy, and a 15% discount on your next e-Bike!