Customer Success Engineer

Who We Are

At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8,500+ companies unparalleled confidence in every compensation decision.

Top tier companies like OpenAI, McDonald’s, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage.

190+ billion in total compensation spend is managed in our workflows, and 70% of Forbes AI 50 use Pave to benchmark compensation.

The future of pay is real-time & predictive, and we’re making it happen right now. We’ve raised  160M in funding from leading investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures.

You’ll become a Pave product and compensation expert, and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave.

You’ll do this in partnership with the Account Management team, the Sales team, and the Product and Engineering teams to ensure our customers are successful.

• Drive successful implementation projects for Pave’s compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave’s platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave’s product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

• You have 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.
• You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
• You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
• You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
• You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
• You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & "blocking" work.
• You push to understand the "why" behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems.
• You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
• You love working with customers over video call/email and customers love working with you.
• You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

This salary range may include multiple levels. Your level is based on our…