Cruise Ambassador
Listed on 2026-07-01
-
Business
Event Manager / Planner
Location: New York
Join to apply for the Cruise Ambassador (New York City) role at Hornblower Group
2 months ago Be among the first 25 applicants
Join to apply for the Cruise Ambassador (New York City) role at Hornblower Group
Get AI-powered advice on this job and more exclusive features.
About The Opportunity
The successful Cruise Ambassador is charged with enhancing the customer experience aboard Hornblower’s award-winning dinner cruises, while at the same time having an eye on increasing the on-board per passenger spend. They will direct and assist with the entertainment on the cruise, guiding our passengers through the entire journey from the boarding announcement to a post-dinner address. The Cruise Ambassador will work the crowd, touching every table, getting to know our passengers, and ensuring all their needs are met in a timely fashion.
They will introduce key personnel on the boat and make sure everybody is safe and accounted for on the cruise, that things are proceeding according to plan, and will assist our crew as needed. They are the host off fun, safety, and entertainment.
- Arrive 30 minutes before customers are set to board the cruise
- Deliver the boarding announcement, establishing their role as host, outlining vessel layout and restricted areas, establishing the order of the day, shove off countdown, last call for packages, and other offers
- Oversee that all guests are enjoying themselves and have everything that need by touching every table, encouraging interaction and information exchanges, coordinating activities.
- Drives commercial revenue by informing guests of upsell opportunities, drink offers/packages, merchandise for sale and photos.
- Communicates with food and beverage team on any special offers we want to present to guests, including any one-off upsell options.
- Initiate the welcome aboard address, including introductions of the cruise Captain, First Mate, Restaurant Manager, DJ, and other key personnel, making sure all key parties are known and available to our guests as needed
- Liaise with the DJ throughout the cruise, to add to the entertainment value of the cruise
- Oversee various contests and activities on the cruise to increase guest engagement levels and encourage movement to the dance floor, the bar, and various outside views throughout the cruise.
- Deliver the post-dinner address, including a time check, toast the guests, provide discounted offers, thank them for their business, and encourage future patronage
- Drives other revenue opportunities as they are presented, potentially to include monetizing outdoor seating and/or VIP lounge access.
- Runs post-cruise reporting to identify on-board revenue generated, from which a per passenger valuation can be established and compared to the benchmark set forth.
The successful Cruise Ambassador is charged with enhancing the customer experience aboard Hornblower’s award-winning dinner cruises, while at the same time having an eye on increasing the on-board per passenger spend. They will direct and assist with the entertainment on the cruise, guiding our passengers through the entire journey from the boarding announcement to a post-dinner address. The Cruise Ambassador will work the crowd, touching every table, getting to know our passengers, and ensuring all their needs are met in a timely fashion.
They will introduce key personnel on the boat and make sure everybody is safe and accounted for on the cruise, that things are proceeding according to plan, and will assist our crew as needed. They are the host off fun, safety, and entertainment.
Essential Duties & Responsibilities
- Arrive 30 minutes before customers are set to board the cruise
- Deliver the boarding announcement, establishing their role as host, outlining vessel layout and restricted areas, establishing the order of the day, shove off countdown, last call for packages, and other offers
- Oversee that all guests are enjoying themselves and have everything that need by touching every table, encouraging interaction and information exchanges, coordinating activities.
- Drives commercial revenue by informing guests of upsell opportunities, drink offers/packages, merchandise for sale and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).