Advisor, Client Engagement

Overview

As an Advisor, you’ll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer‑packaged goods, travel, or dining sector. You will work across various functional teams—Product, Strategy, Analytics, Data Partnerships, and Delivery—to support Epsilon’s People Cloud Mar Tech, AdTech, and Data Solutions for large enterprise clients.

You’ll play a significant role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other partners. Operating within a large, multicultural, and geographically diverse organization, you’ll work alongside internal teams to uphold service quality throughout and after engagements.

As you develop expertise in Epsilon People Cloud solutions and services, you’ll supply knowledge sharing and the dissemination of lessons learned within the organization.

What You’ll Achieve

• Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings
• Coordinate with delivery teams to unify products/services, interpret client needs, and improve client profitability
• Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
• Support leading a complementary team with varied expertise; and offer timely performance feedback
• Raise issues and risks for resolution within the cross functional team
• Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required

Who You Are

What you’ll bring with you:

• Bachelor’s degree or equivalent experience
• 5+ years of industry specific experience
• Program and project management experience
• Mar Tech platform experience such as Email, CRM/Database or Loyalty platforms
• 3+ years of demonstrated ability in a client facing role
• 2+ years of managerial experience
• Financial competence
• Strong Microsoft Word, Excel and PowerPoint skills as well as Service Now, Jira, Share Point

Why you might stand out from other talent:

• You enjoy working with both clients and delivery teams, connecting the dots and leading both internal and external expectations
• You work collaboratively to build positive relationships
• You thrive in a client‑facing role, working with clients, addressing their concerns and being their point of contact
• You take on complex problems and issues with a focus on outcomes and effective resolutions
• You have expertise and knowledge across the full ecosystem of Mar Tech and AdTech such as cleanroom, digital media etc.
• You have experience working with contracts, supporting invoices and understanding P&L reporting

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real‑time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry‑leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well‑being in an environment where colleagues truly care about each other
• Collaboration: We work together, support one another, and collectively achieve goals
• Growth: There are endless opportunities for growth through…