Senior Manager, Operations

Gloss Genius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.

Over 100,000 small business owners have chosen to rely on Gloss Genius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, Gloss Genius is the ideal combination of a fintech, SMB software, and consumer company all in one.

We're looking for an exceptional operator to serve as the Senior Manager, Growth Operations — the engine behind the engine. Our self‑serve growth motion has helped Gloss Genius scale to 100,000 active subscribers. This role exists to build the systems, processes, and intelligence infrastructure that keep it running faster every month.

You will know the self‑serve funnel more deeply than anyone  will own the weekly business reviews, run our experimentation operating system, partner with finance on forecasting, partner closely with the GTM Analytics team, and proactively surface the risks and opportunities that keep our growth trajectory on track.

This is not a channel execution role — we have exceptional people running paid social, paid search, and lifecycle. This is the role that makes all of those functions more cohesive, more measurable, and maximally impactful.

You will report to the VP of Growth Marketing. You must be commutable to our NYC headquarters. We default to being in‑office 3–4 days per week with required attendance on Tuesdays and Thursdays.

• Build and own a real‑time intelligence view of Gloss Genius's self‑serve funnel — every stage, every conversion point, every leverage opportunity — and proactively flag deviations before they show up as misses in the monthly numbers
• Run the weekly business reviews — own the agenda, the data, and the narrative. Translate numbers into decisions, not just updates
• Own the end‑to‑end experimentation process for the self‑serve funnel: what's being tested, by whom, with what hypothesis, and what was learned. Maintain the experiment registry, change log, and learning archive
• Track and report on experimentation velocity and win rate; build systems that make Gloss Genius a learning organization, not just a testing one.
• Design and maintain the dashboards and tooling that give channel owners (e.g. paid social, paid search, lifecycle) consistent, granular visibility into their performance — and hold the standard on measurement quality.
• Partner with Strategic Finance to co‑own the self‑serve financial model assumptions, run scenario analysis, and ensure GTM performance data and financial planning are working from the same reality.
• Continuously monitor competitors and study best practices in PLG, self‑serve SaaS, and vertical SaaS growth — surface multiple high‑impact intelligence insights per month with a clear recommendation.
• Identify and pursue the highest‑leverage operational and analytical opportunities across the self‑serve business it evolves

• 7+ years of experience in growth operations, strategy and operations, marketing analytics, or a related function at a fast‑growing software or internet business — we care more about the instincts than the exact path.
• Demonstrated track record of building operating systems for growth or marketing teams — dashboards, experiment tracking, business review cadences, forecasting processes — not just executing within them.
• Experience running recurring business reviews with senior leadership where you owned the narrative and drove decisions, not just reported status.
• Direct experience working with finance on forecasting or model assumptions — as a contributor, not a consumer.
• Strong analytical and problem‑solving skills — comfortable in SQL or equivalent, fluent in attribution, experimentation design, and business modeling.
• Expert knowledge of AI tools and technologies, with hands‑on experience using AI operationally to build faster, analyze faster, and generate insights at a speed that wasn’t…