Program Management Advisor

Job Overview

The Digital Program Manager delivers business results by championing a culture of accountability and consistent project and program management practices. The role serves as a facilitator and motivator, working across departments and offices to ensure collaboration, communication, visibility, and the successful delivery of large, cross‑functional programs across , , and their associated mobile apps. The Digital Program Manager guides and delivers value for key digital initiatives by partnering closely with Product, User Experience, Analytics, and Engineering teams.

• Oversee and own initiatives that advance strategic company objectives and the overall digital vision.
• Lead complex, cross‑functional programs with multiple dependencies, partnering with executive leaders and multiple business areas.
• Proactively identify risks, issues, and roadblocks, and drive timely resolution.
• Develop and manage program timelines, tracking implementation while effectively engaging Product, User Experience, Analytics, and Engineering partners to drive efficiency and strong outcomes.
• Uphold and lead organizational change management discipline across programs and initiatives.
• Understand interdependencies and downstream impacts of programs across business units.
• Provide recommendations on program dependencies that may affect the success of other initiatives, and challenge existing processes to propose meaningful improvements.
• Deliver analysis and insights on issues critical to achieving the company’s strategic goals.
• Lead program and initiative reviews with stakeholders and senior leadership to drive alignment and clear outcomes.
• Build strong followership around shared goals and effectively manage diverse stakeholder groups across business areas.
• Support the creation of stakeholder-facing metrics, executive summaries, presentations, and ongoing reporting.
• Plan and manage special projects using established project management best practices.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

• Program & Portfolio Management: Strong project and program management expertise, with the ability to plan, execute, and deliver complex, cross-functional initiatives aligned to strategic business objectives.
• Cross-Functional Leadership: Proven ability to lead and influence diverse, matrixed teams—including Product, User Experience, Analytics, Engineering, QA, and executive stakeholders—across multiple business areas.
• Strategic Thinking & Business Acumen: Ability to understand enterprise-wide priorities, assess program interdependencies, and provide insights and recommendations that drive the company’s digital vision and strategic goals.
• Risk, Issue & Dependency Management: Skilled at proactively identifying risks, issues, and roadblocks, managing dependencies across initiatives, and driving timely resolution to ensure successful delivery.
• Change Management: Strong understanding of organizational change management principles, with experience leading adoption, alignment, and disciplined execution across large-scale programs.
• Technical Fluency: Comfortable translating between technical and business audiences, with hands-on experience working closely with engineering teams throughout the software development lifecycle.
• Delivery Methodologies: Experience working across multiple delivery frameworks (Lean, Agile/Scrum, and hybrid models) to drive efficiency, predictability, and high-quality outcomes.
• Stakeholder Communication & Executive Presence: Excellent written and verbal communication skills, with the ability to create executive-ready metrics, summaries, presentations, and reporting that drive clarity and alignment.
• Analytical & Decision-Making
  
  Skills:
  
  Data-informed, decisive problem solver who evaluates complex information, makes informed decisions quickly, and focuses on outcomes and results.
• Leadership, Influence & Team Building: Natural ability to build followership, motivate teams, resolve conflict, and influence…