Strategy & Operations

Location: New York

Join January:
Transforming Consumer Finance  At January, we're transforming consumer finance by bringing humanity to collections. Our data-driven products help financial institutions streamline their recovery operations while offering borrowers straightforward and compassionate solutions to regain financial stability. We're not just expanding access to credit we're restoring dignity and giving millions of people the chance to achieve financial freedom.
About the Role  As a member of the Strategy and Operations team at January, you'll drive the decisions and work that directly accelerate our enterprise growth. You'll join one of the three teams: the team that turns complex client integrations into a build-once, scale-forever capability, the team that deepens client relationships and converts them into durable revenue, or the team that makes January's compliance record the competitive edge clients cite when they choose us and the reason they continue to expand.
This role is for someone with the diagnostic instinct to see where leverage exists, the operational range to act on it, and the ambition to define how January works 'll join at a moment where our growth in regulated financial services is creating more opportunity than the company can capture operationally. The playbook for how we partner with our largest clients, prove our value in the market, and scale our capabilities hasn't been written yet.

You're writing it.
Your Impact   Drive the decisions and work that compound January's growth.  Own a point of view on the biggest growth levers within your domain whether that's untapped client potential, compliance advantages competitors can't match, or implementation rigor that wins prospects. Identify the patterns in your team's work that should reshape product priorities, operational investments, or go-to-market strategy and drive the decision before leadership has to ask.

Drive the highest-leverage initiatives end-to-end, from diagnosis through adoption. Kill low-value work with conviction.
Build the systems, playbooks, and capabilities that compound.  Eliminate the drag that prevents your team from focusing on the highest-value work through automation, tooling, workflow redesign, or killing the process entirely. Turn repeat client situations into systematic capabilities so the next complex escalation, integration, or audit response gets handled faster and better because of the pattern you built, not because the right person happened to be in the room.

Build the analytical infrastructure that lets your team self-diagnose. Create frameworks that turn ICs into owners and drivers so that judgment and execution don't bottleneck.
Own the named outcomes of the team you join.  You'll join one of the three teams with the greatest opportunity to unlock growth and be immediately accountable for its concrete outcomes.
Client Strategy Own a portfolio of client relationships and identify expansion opportunities across current segments and entirely new categories. Become the person clients call when they want to try something new. Translate what clients need next into strategic insight that shapes January's product roadmap and go-to-market priorities.

Client Implementations Own client integrations end-to-end, from contract review through first accounts placed, delivering launches that go live cleanly and on time. Turn every implementation into infrastructure: the patterns, templates, tooling, and runbooks that make each successive integration faster and less dependent on any single person. Align Product and Engineering on the tooling investments that compound implementation speed across all clients.

Compliance Own January's compliance advantage in an industry where regulatory scrutiny is constant and competitors' failures are costly build the systems, processes, and evidence base that make our compliance posture demonstrably stronger than competitors and give Sales a concrete edge in every deal. Turn every regulatory interaction, audit, and client compliance question into source material for that competitive moat. Align Legal, Product, and Operations around making compliance a revenue lever.

These are the teams with the greatest need today, but January's growth is opening new opportunities across the business. Depending on your background and what we learn through the process, there may be other teams where your impact would be even greater.
Qualifications  Track record of owning operational outcomes end-to-end across strategy, operations, or consulting roles direct ownership of diagnosing problems and shipping solutions, not advisory or support.
Experience owning client relationships or client-facing delivery in a high-touch context managing strategic accounts, leading complex technical projects, or running engagements where you were the named point of contact through both wins and setbacks.
Demonstrated ability to structure messy, incomplete data into insights that changed behavior comfort working across multiple systems,…