Customer Operations Associate

Mission:
What we do and why we need you

The mission of the GTM & Customer team at Shiftsmart is to build the foundations and infrastructure to continue scaling the revenue side of our business. We work with all teams across Shiftsmart to lead end‑to‑end projects, grow customer relationships, deliver objective analysis and insights, and execute strategic initiatives.

This particular role will focus on improving internal and external processes related to the execution of our growth plan. You will drive business decision analysis, internal and external customer reporting and provide continuous insights and recommendations on operational performance. You will be instrumental in designing new business processes for scale, building and launching new initiatives, and optimizing existing ways of working.

• Cross‑functional collaborations: partner with cross‑functional stakeholders to be a thought partner for data‑informed strategic decision‑making across all parts of the customer value chain
• Process Improvements: build, scale, and optimize business processes aligned to ingesting customer and partner information to execute our growth strategy
• Analytics + ROI Optimization: own analytics across a number of steps that touch all aspects of the customer value chain including shift inputs, partner performance metrics, etc.
• Build and Execute: own analytics initiatives that support daily operations such as building the data architecture, identifying opportunities using data and first principles, to push our customers and internal teams to improve shift ROI with our customers

• Analytically‑minded: 1‑3+ years experience in an analytical role (e.g. data analyst, bizops, consulting, investment banking), and ideally in startups
• Technical skills: strong experience with both Excel and SQL, and can blend quantitative data with qualitative insights to test hypotheses
• Problem solver: thrive working through and solving complex problems, quickly learn and adapt to new situations, and synthesize the abstract into the concrete
• Highly organized: think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature
• Clear communicator: excellent writer (memos, slides) and excel at making the complex simple to empower decision‑making

To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

• Comprehensive healthcare coverage: cover 100% of employee premiums for medical, dental, and vision care (60‑75% for dependents)
• 401(k) match program: match 100% on the first 3% of contributions and 50% on the next 2% for a maximum match of 4%
• Generous, fully paid parental and family leave policies
• Pre‑tax commuter benefits
• Collaborative office with fully stocked kitchen at 1 World Trade in Manhattan

Shiftsmart is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

$90,000 – $130,000 Offers Equity