Partner Success Manager

What you’ll be doing

As a Partner Success Manager, your role will be to maximize the performance of developer-facing campaigns and programs, build strong relationships with key enterprise customers, and craft compelling narratives about impact & ROI through data and stories.

• Lead Key Accounts: Be the delivery owner for key partner accounts, building strong relationships across client functional groups like Developer Relations, Engineering, and Talent Acquisition.
• Onboard and Launch: Work with cross-functional stakeholders across all our teams (including Admissions and Program Teams) to onboard new sponsors and clients. You'll oversee onboarding processes, refine requirements, and support partner rollouts and success.
• Analyze and Report: Monitor and analyze key success metrics (e.g., community engagement, contributions, campaign effectiveness) and how they relate to overall account strategy. You’ll build and deliver partner impact reports, demonstrating value and working toward renewals/expansions as appropriate.
• Translate for our Community: Our customers rely on us for our deep understanding of hackers. You’ll act as a key component of making sure our partners' products are useful and intuitive for our community members, performing technical analysis of sponsor platforms and making recommendations to improve campaign effectiveness.
• Own Delivery: You’ll be responsible for ensuring that partners’ expectations are met correctly on the ground, by travelling to meet with partners at MLH events, monitoring quality & success, and gathering data.
• Drive Upsell/Expansion: You’ll be responsible for working with partners on a regular basis to reassess their needs and investment with MLH, seeking opportunities to upsell as appropriate and owning those contract expansions.

• 2-4 years of professional experience in a role that required interfacing directly with enterprise customers like Customer Success or Sales Engineering.
• Demonstrated ability to use data to craft compelling customer stories, and to present information and reporting to clients in a compelling way.
• Familiarity with technical software and/or hardware development. You don’t need to be a developer, but you must be comfortable speaking to a technical customer.
• Strong project or program management skills, with experience leading and implementing high-impact projects with cross-functional teams.
• Demonstrated ability to problem solve in complex situations with minimal guidance; strong attention to detail.
• Excellent oral/written communication, interpersonal, and analytical skills.
• Willingness to travel and occasionally work weekends (ex. attending a hackathon with a key customer).
• Passionate about technical education, communities, and open source software.

• Competitive salary
• Equity options
• Medical, dental, vision benefits, and 401K
• Unlimited PTO
• Travel opportunities