Analyst, Principal and Major Gifts

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities.

Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.

MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

The Principal and Major Gifts (PMG) Analyst plays a critical role in the complex and varied relationship management that defines the Major Gifts unit. The role works cross‑departmentally to coordinate efforts requiring project management and support of gift officer activities that lead to enhanced revenue capabilities among the PMG team. The PMG Analyst serves as a platform expert on Asana and other project management tools, as well as a facilitator for donor acknowledgements and high‑touch donor data upkeep in MSF’s Salesforce NPSP CRM.

The Analyst works directly with the Senior Director and PMG operations colleagues on projects and activities that supply tools and resources to the entire team, such as SharePoint management. The Analyst is responsible for sub‑department project management and coordinating logistics for donor events.

Take overall responsibility for designing, developing and delivering the organization’s account management strategy. May also personally manage a few relationships with the most strategic donors.

Pursue strategic opportunities in coherence with MSF‑USA’s strategy, that create long‑term value for the movement by cultivating partnerships or identifying and developing new geographies, markets or donors for its mission.

Build trust and loyalty with potential donors. At the simplest level, update donors on activities. At a more complex level, build long‑term relationships with donors, especially large corporations or foundations.

Develop brand positioning based on the brand strategy and implement brand plans.

Deliver small‑scale or medium‑scale projects while working within an established program management plan.

Manage basic aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes.

Arrange venues, equipment, catering, accommodation, and travel for participants arriving from various locations to ensure the smooth running of complex large events.

Make calls (by telephone or in person) to allocated donors to maintain and strengthen existing relationships. Act as a first point of contact for resolving donor queries and concerns, specifically as related to events and donor engagement opportunities.

Provide day‑to‑day support on both new and existing accounts by performing prescribed and non‑routine account management activities. Help the account management team respond to more complex donor inquiries.

Produce, update, and provide best practice support on complex MSF documents, databases, and other departmental systems, advising colleagues when needed, and using own expertise to help improve processes.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an…